Job Description

The ExtraCare Charitable Trust is looking for a dedicated

Income Management Officer - Care

to join our Finance Team on a

Temporary contract (Maternity cover)

at our Head Office in Binley, Coventry.


This is a great opportunity to bring your skills to a friendly, supportive team while helping us deliver on our mission:

"better lives for older people."

If you're detail-oriented, committed, and ready to make a difference, we'd love to hear from you.

Benefits include

Hybrid Working model 33 Days Annual Leave (FTE) Pro Rata for Part Time Enhanced Maternity & Paternity allowance Up to 9% employer pension contribution (5% employee) Eligible for Blue Light Card discounts Attendance Reward Free Life Insurance Buy And Sell Holiday Cycle2work Scheme Employee Assistance Program Free Use of Onsite Gym

Role Details

Position : Income Management Officer - Care

Job Type : Temporary (12 months maternity cover)

Hours : 37.5Hrs per week

Salary : 29,101.80 per annum

Location : Binley Business Park, Binley, Coventry, CV3 2SN

ExtraCare

does not participate in the current "

UK Visa Sponsorship

" scheme, and we would not be able to facilitate sponsorship.


The

ExtraCare Charitable Trust

is a registered charity that was formed in 1988 to develop pioneering retirement communities for people in their later years and to promote independent living. Our services are activity-based, and residents are supported and encouraged to do things they may never have done before and to thoroughly enjoy their later years.

What will you do as our Income Management Officer - Care?

To monitor and manage residents' Care and additional service accounts and take action to recover any discrepancy accordance with ECCT Policy and Procedures. Monitor changes for care and additional services on our customer portal. Liaising with Location staff for any queries. Manual reconciliation of accounts and investigating any discrepancies. Liaise with various Local authorities with regards to care entitlements. Collect outstanding arrears through written, online and telephone communication with customers. Liaise with residents, applicants and their representatives concerning any aspect of Care or additional service charges. Establish sustainable repayment arrangements from residents with the primary objective of maximizing income and recovering debt. Other ad-hoc tasks/duties to support the Income Management Team service levels and KPIs.

Our ideal Income Management Officer (Care) will have:

Experience of working in an account reconciliation environment required. AAT Level 3 Excellent numeracy, literacy, IT, and communication skills Knowledge of MS Excel & the MS Office Suite Highly organized and dependable Strong attention to detail Effective team player with strong collaboration skills Ability to work efficiently under pressure and meet tight deadlines

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Don't miss out!

Click

'apply'

now to make a difference to the lives of older people as our

Income Management Officer.

Thispost will be subject to two satisfactory references, medical clearance and Home Office right to work clearance.

Closing Date: 1st August 2025

Interview Date: 5th August 2025

If you think you have the skills to join us as our

Income Management Officer

, don't miss out, click 'apply' now!

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.