Job Description

Job Introduction

Are you a numbers guru with a knack for helping people? Do you thrive in fast-paced environments where every day brings new challenges and opportunities? If so, we have the perfect role for you.


We're super excited to be on the lookout

for 2x Income Officer's

to join our fabulous Income Team on initial

3 month contracts

.


As an Income Officer at Yorkshire Housing, you'll be the superhero of collecting our rental income! Your mission, should you choose to accept it, is to maximise and sustain our rental income while providing top-notch advice and guidance to our customers. You'll be their go-to person for all things rent arrears, service charges arrears, etc - from negotiating payment plans to liaising with external agencies like the DWP and Housing Benefit.

Key responsibilities:

Income collection extraordinaire:

Speaking to customers both inbound and outbound to collect money owed to Yorkshire Housing is the core purpose of these roles. Also manage complex cases and ensure timely collection of rent, service charges and other income.

Customer engagement:

Proactively speak to customers via calls, texts, emails, and home visits to manage debt and negotiate payment plans. Our customer phone lines are open Monday to Friday 9 - 5 so your hours will centre around these.

Support & advice:

Provide stellar advice on debt and money management, promoting our "Rent on Time" initiative.

Early intervention specialist:

Use your skills to minimise legal cases and evictions through early intervention.

Court savvy:

Stay informed about court proceedings and attend court if necessary.

What you'll bring:

Adaptability:

Flexibility to handle a varied workload.

Communication skills:

Excellent numeracy, literacy, and communication abilities.

IT skills:

Strong experience with MS products.

Organisational skills:

Ability to manage competing demands and deadlines.

Customer service experience:

Proven track record in resolving complex customer cases.

Commercial awareness:

Understanding of income collection in the housing sector.

Driving license:

Full UK driving license and access to a car for business purposes.

Initiative and self-motivation:

Ability to work on your own initiative and a real strive to get things done and in the right way for our customers.

Values alignment:

Personal values and approach that align with Yorkshire Housing's values with a commitment to promoting equality, diversity, and inclusion.

Bonus points for:

Knowledge of different tenure types and debt solutions. Familiarity with Voicescape and Salesforce.

Why join us?

These are full-time temporary roles (3month FTC) with a salary of

34,219.38 plus 2,000 car allowance

per annum

, for a 35 hour week plus 26 days annual leave (rising annually to 31 days) plus Bank Holidays.


We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we'll match your contributions up to 9%, just to name a few.


Our people's health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Now you're really interested?

At YH, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

We know that not all candidates will meet every single requirement. If you're experience looks a little different from what we're looking for and you think you can bring value to the role, we'd love to learn more about you so please apply!

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk

The fine print

The closing date for applications will be

26.11.25

, but we might close it early if we get lots of great candidates, so don't hang around as we could be in touch earlier. FYI- This role requires a DBS check.


If you're applying for this role internally, you must inform your current line manager (it's the right thing to do!).