Job Description

Income Officer - Make a Real Impact as an Income Officer

Location: Boston | Contract: Permanent | Salary:

31,941.46

At

Lincolnshire Housing Partnership

, we believe everyone deserves a safe and secure place to call home.


We're looking for an

Income Officer,

who will help us maximise rental income while making a difference in our customers' lives.


In this role, you'll take responsibility for the effective collection of rent, service charges, and other debts, ensuring financial stability for the organisation. At the same time, you'll support customers to sustain their homes by providing practical advice, managing arrears, and working closely with colleagues and external partners to deliver positive outcomes.

What is a typical week as an Income Officer?

As an Income Officer, you'll be at the heart of helping our customers pay their rent.


As you may imagine, this isn't always easy, and requires empathy, strong effective communication skills and bags of resilience, a typical week could look as follows:



Start the week by reviewing your caseload, prioritising accounts in arrears, and making early interventions to prevent escalation. Engage with customers through calls, emails, SMS, letters, and home visits to agree realistic repayment plans tailored to individual circumstances. Promote payment solutions such as Direct Debit and process Third Party Deductions or Alternative Payment Arrangements where needed. Attending team meetings, collaborating with Neighbourhood Officers and Tenancy Coaches, and representing LHP at community events or multi-agency meetings. Monitor payment plans, follow up on missed payments, and ensure all pre-action requirements are met. Updating accurate case records, ensuring compliance with housing law and GDPR, and contributing to service improvements.
Occasionally, you may work outside normal hours to support customers and prevent tenancy breakdowns.

Why Join LHP?

At Lincolnshire Housing Partnership, we're more than a housing provider--we're a team with a purpose: to make a difference to people by providing homes and supporting communities that improve lives.


Aswell as an excellent salary of 31,941.46, you'll receive a whole bunch of benefits, including :


An employee wellbeing package worth up to 1200 annually through our benefits partner Westfield Health Great family leave and maternity policies enhancing colleague well-being and retention Discounted shopping vouchers through Westfield Health Rewards A superb employer salary sacrifices pension scheme with up to 12% paid by LHP 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance and a buy/sell annual leave scheme Mental Health First Aiders across the business, let's be there for each other!

What are we looking for?

First and foremost, we're looking for someone who truly embodies our values. You'll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.



Most importantly, you'll have the empathy to step into others' shoes, understanding situations from their perspective to deliver solutions that make a real difference.

It would be great if you had:

Proven experience working in social housing or the public sector. Strong knowledge of income collection and arrears recovery procedures, including compliance with legislation and best practice. A customer-focused approach with excellent customer service skills. Confident decision-making within a supportive framework, with the ability to adapt to changing situations. Ability to build rapport and support people in stressful or complex circumstances. Exceptional negotiation skills, particularly when managing conflict. A full UK driving licence and access to your own vehicle. Experience of being resilient and be able to demonstrate positive outcomes from difficult situation Excellent communication and problem-solving skills. Experience in external partnership working

It would be even better if you had:

Experience in housing and/or customer service roles. Practical experience applying income recovery procedures. A genuine desire to develop and progress through training and personal development. Experience supporting vulnerable tenants, including those with disabilities or mental health needs. Knowledge of legal arrears recovery processes, such as Notices of Seeking Possession (NOSP) and possession hearings.

How to apply.

If you are ready to help us create places to be proud of? Apply today.


Submit an updated CV and answer our application questions


We're looking to hold face to face interviews in

Boston on 3rd or 5th February

Finally some key Information

At

Lincolnshire Housing Partnership

, we're committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates.



It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at

Recruitment@lincolnshirehp.com

for a friendly chat



Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities.



To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process

All offers of Employment is subject to a DBS Check and Satisfactory References