Job Description

We are currently recruiting an Income Officer to join us on a fixed term basis to cover an internal secondment. This is a crucial role to the business, as you will be responsible for recovering arrears accrued by current tenants but also looking at how we can interact with our customers to prevent debt. You will manage your own patch, providing advice, solutions, and support to our residents to ensure financial inclusion.

Contract Type:

Temporary (until 31 March 2027), subject to funding approval.

Important Note:

Funding for this role has been secured until 31 March 2026. While there is an acknowledged need for the role to continue beyond this date, continuation into the following year will be subject to our formal budget approval process.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.


This year we've launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we've worked with colleagues and customers to find out what's important to them. Our customers sit at the heart of what we do, and our colleagues are the people who'll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties

Undertake recovery action for current and former tenancy debts including rent arrears, court costs and miscellaneous debts Produce Notices of Seeking Possession and additional documentation relating to County Court proceedings Provide representation for Incommunities in County Court for the recovery of arrears when required Provide budgeting and benefits advice to promote financial independence. Manage a caseload of welfare benefits and money advice cases. Conduct telephone triage and provide tailored debt advice, including signposting to specialist services. Promote financial inclusion by teaching basic budgeting and money management skills. Represent customers in dealing with benefit issues, including preparing cases and appearing at tribunals. Action concerns from colleagues, external contacts, or customers requiring additional assistance. Assess and assist customers at risk of tenancy failure, developing outcome-based action plans. Provide advice on budgeting, employment, life skills, and tenancy management. Action concerns about at-risk customers, support needs and create support plans or refer as necessary. Provide advice and specialist assistance to Neighbourhood Officers and other agencies. Provide assistance to vulnerable tenants and liaise with Neighbourhood Officers and other organisations to prevent homelessness. Build and maintain strong links with DWP, Housing Benefit departments, and local partners. Assist Incommunities teams by accepting and prioritising referrals for benefit and money advice. Participate in campaigns promoting money advice and benefit take-up and create related publicity materials.

Requirements

Confident communication & interpersonal Skills. Organised and Self Motivated. Experience of dealing with Welfare rights and Benefits. Experience of advocating for people, managing debt and giving budgeting advice. Experience of dealing with socially and/or financially vulnerable individuals. Experience of working in the social Housing/Support sector (desirable) Good understanding of Safeguarding children and adults. Good understanding of the Social Housing Sector and factors affecting at risk customers. Personal values and approach that aligns with Incommunities approach. Full driving licence and use of a suitable vehicle for work.

Benefits

Salary from 32,507 up-to 36,229 per year depending on experience (pro rata) 1,000 essential car user allowance per year plus mileage as you will be expected to use your own vehicle for work purposes Social Housing Pension Scheme - Upto 10% employer contribution Annual leave: 28 days which increases with service up to 32 plus public holidays Option to buy and sell annual leave A supportive culture that values employees work life balance. Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Training, development, and funded qualification opportunities. Corporate health scheme membership. Access to an Employee Assistance Programme which includes help with medical, financial, and legal information, plus counselling and relationship support. Hybrid working Cycle to work scheme. Free parking onsite. Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support

If you have applied for an Income Officer role in the last 6 months, you need not re-apply.

Join Our Team!

We're looking for great people to join us! At

Incommunities

, we're committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences--because we know that

diverse perspectives make us stronger

.


Based in

Bradford

, a city known for its rich cultural diversity, we serve

vibrant communities

. As a social housing provider, we're passionate about making a real difference by providing

safe, affordable homes

and

improving lives

.


Our recruitment process is designed to

support you every step of the way

. If you need any adjustments or assistance, just let us know.


We're proud to be a

Mindful Employer

, committed to mental health and wellbeing. We also hold the

'Committed' Menopause Friendly Accreditation

, recognising the importance of support in the workplace.

Apply early!

We review applications as they come in and may close the advert before the deadline.


Ready to make an impact?

Come work with us!