Job Description

About The Role

Are you looking for a new challenge and a role which will allow you to build relationships which help people make a real difference to their lives?

We are looking for an Income Officer to join our Housing Income Team on a Permanent contract to deliver a supportive service approach to sustaining homes of its residents for over 5700 Council homes and 370 Leaseholders across the Borough of Great Yarmouth.

As an Income Officers you are the first point of contact with our tenants delivering high standards of customer service. If you are self-motivated, have experience in communicating with customers, have a strong customer focus and are passionate about making a difference to people's lives, this opportunity is for you we would really like to hear from you.

The team is a busy customer facing service responsible for setting up and managing rent accounts, service charges, sundry debts and garage accounts. Maximising income collection across the housing service. The delivery of the Service charge billing and income collection in relation to the Council's leaseholders. The team is also responsible for the co-ordination of Right to Buy applications to meet statutory deadlines.

It is a requirement of the role to have a driving licence and access to your own transport.

If you would like to have an informal discussion about the role, please contact Michelle Newell on 01493 846442, or Stephen Nye on 01493 846203.

Closing date: Midnight on Friday 19 September 2025

Interviews: Thursday 02 October 2025

About You

The successful candidate will be able to demonstrate that they have the following skills, knowledge, and work experience:

Experience of effectively using IT systems such as word, excel, outlook in order to prepare and maintain case records, communicate in writing at all levels and analyse written and numerical information. And the processing of complex information. A minimum of 12 months experience of working in a demanding customer service environment. Background in Housing Management - public sector housing, or private sector managing accounts and income collection at all levels of enforcement and arrears management. Experience of accountancy, providing excellent customer service and ability to relate and deal directly with all residents and those vulnerable. With the ability to take complex information and translate into clear information with advice and guidance. Experience of working on own initiative, following procedures, assessing situations, and making decisions. And experience of managing a caseload. A proven ability to multi-skill with experience of working in an office environment and lone working in residents' homes. Being performance driven to meet targets and deadlines in advance.

About Us

Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don't just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.

We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England's offshore energy hub and Norfolk's biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.

We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.

We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.

There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.

Job Types: Full-time, Permanent

Pay: 29,540.00-32,061.00 per year

Benefits:

Company pension Work from home
Work Location: Hybrid remote in Great Yarmouth NR30