Job Description

Income Officer

Based in Carlisle, Newcastle or Workington

36.25 hours per week

18 Month Fixed term contract

32,640 - 34,680 per annum + Benefits package

Castles and Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Income Officer on an 18 Month fixed term contract, based in Carlisle, Newcastle or Workington with a salary of 32,640 - 32,680 per annum.

If you are looking for an exciting new role, this is a great opportunity to join the Income Team at CCHA. As an Income Officer you would sit within an experienced and knowledgeable team which is responsible for ensuring that income to the organisation to the association is maximised, through effective rent collection. Our Income Officer post is a varied role, working with many different teams across the association, to provide an excellent service to customers by keeping them informed of their rent payment responsibilities and by taking appropriate measures, in line with our Arrears Policy, when required payments are not made.

We are looking for someone with a can-do attitude who can utilise their methodical approach, excellent communication skills and experience of front-line arrears recovery work to provide an excellent service.

CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.

If you like what you've read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.

If you are looking to make a real difference to the service we provide to our residents, then please click the apply button on the vacancy listing on our website.

Closing date for applications: Sunday 28th September 2025

Interviews to be held: In Carlisle on Tuesday 14th and Wednesday 15th October 2025

Job Types: Full-time, Fixed term contract
Contract length: 18 months

Pay: 32,640.00-34,680.00 per year

Benefits:

Cycle to work scheme Flexitime Health & wellbeing programme Sick pay Work from home
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Newcastle upon Tyne