Job Description

About the Role

We are seeking a motivated and detail-oriented

Income Officer

to join the Housing Services team on a

6-month maternity cover (job share)

basis. The role sits within the organisational structure of

Environment & Housing > Housing Services > Housing

and plays a key part in supporting tenants, maximising rental income, and ensuring financial sustainability of housing services.

The successful candidate will work collaboratively with colleagues, tenants, and external partners to manage rent accounts effectively, support residents in sustaining their tenancies, and take appropriate action where arrears occur.

Key Responsibilities

Manage a caseload of rent accounts, ensuring timely collection of income. Monitor arrears, agree repayment arrangements, and take proportionate enforcement action when required. Provide advice and support to tenants on welfare benefits, budgeting, and debt management to help sustain tenancies. Work closely with Housing Officers, Support Workers, and external agencies to support vulnerable tenants. Prepare and present cases for legal action where necessary, including attendance at court. Maintain accurate records, reports, and systems in line with organisational policies and procedures. Contribute to income recovery targets and performance standards across Housing Services.

Ideal Candidate Profile

Essential Skills & Experience

Previous experience working in income management, housing, or debt recovery. Strong communication and negotiation skills with the ability to handle sensitive situations empathetically. Good knowledge of housing legislation, welfare benefits, and tenancy management. Strong organisational and time management skills with the ability to manage a busy caseload. Proficiency in Microsoft Office and housing management systems.

Desirable

Experience working within a social housing provider or local authority setting. Knowledge of legal processes relating to rent arrears and possession proceedings.

Pre-Employment Requirements

Proof of Right to Work in the UK. Satisfactory employment references.

Why Join?

Opportunity to make a direct impact in supporting tenants and sustaining tenancies. Be part of a professional and supportive Housing Services team. Gain valuable experience within income management and housing services.

How to Apply

If you have experience in income management and housing services and are looking for a rewarding interim opportunity, click

'Apply Now'

on this job advert

OR

Send your CV directly to:

adarsh.thomas@centurionstaunch.co.uk

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Reference ID:

OR14415

Job Types: Full-time, Temporary, Fixed term contract
Contract length: 40 weeks

Pay: 13.17 per hour

Expected hours: 18.5 per week