Job Description

Salary

28,598 - 34,434

Contractual hours

37

Basis

Full time

Region

Rotherham

Job category/type

Housing

Date posted

28/01/2026

Job reference

REQ22128

attachment
Benefits Package.doc

Directorate: Adult Care, Housing & Public Health

Permanent, Full time, 37 hours per week

Interviews to be held on the week commencing 16th February 2026

Following several internal promotions, the Income Recovery team are looking to recruit one permanent full time Income Recovery Officer to join a successful and supportive team. This post is an ideal opportunity for someone looking to progress in an exciting career within the Housing Income Service. This role is also subject to a career grading scheme allowing progression from Band F to G within two years.

The Housing Income Service is tasked with the collection of rent and reduction of arrears for our 20,000 properties throughout the borough. Income collection is vital to ensure we are able to fund all housing related services for Rotherham Metropolitan Borough Council tenants.

The successful candidate:

Does

not

need to have housing or a local authority background Will receive a comprehensive induction plan Will receive regular coaching and mentoring following induction Will have access to a variety of learning and development opportunities Have an ability to have challenging conversations with tenants in respect of money and have a firm but fair approach to all unpaid rent Will manage their own workload in an independent working environment Will have a comprehensive benefits package - see supplementary document


Skills needed - Analytical / negotiation / customer service / IT / problem solving / decision making / flexibility / communication / Numeracy and Literacy

Would suit individuals from the following background: Housing / Customer Service / Welfare / Sales / Credit Control / Financial Sector / Performance Background

We welcome enquiries about this role. For further information please email sarah.denton@rotherham.gov.uk This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions). Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.