Job Description

Job reference
REQ0995
Date posted
26/08/2025
Application closing date
05/10/2025
Location
Salary
Up to 42,839
Package
Contractual hours
36
Basis
Full time

Job description
At Salix Homes we are about so much more than just providing homes, we deliver services and provide support to help our customers to live, grow and thrive.



We have an exciting opportunity for a housing professional with the skills and knowledge to oversee and supervise our income collection and arrears management service.



You will be committed to meeting key performance targets and service standards and lead by example in the delivery of excellent customer service.

The role - What I'll be doing

The main purpose of this role is to direct and lead a team of Income Officers to maximise Salix Homes' rent and service charge collection, providing a high-quality customer focused service which supports our customers to enable them to pay their rent and sustain their tenancies.

What we're looking for

We are looking for someone with a strong understanding of rent collection, arrears management and debt recovery processes.



You will be someone who can confidently lead and direct the performance of the income team ensuring that income collection is optimised at all times within a culture of customer support.

What we offer as a company

Annual Salary 40,777 - 42,839 Up to 33 day's holiday + bank holidays Flexi Time Flexible Working and Family friendly policies Generous Defined Contribution Pension Scheme Life Assurance worth 3 x annual salary Health Cash Plan which also provides a range of discounts including discounted gym membership An inclusive and positive colleague culture - Investors in People Gold accredited organisation.

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues



Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we're interested in expanding our workforce diversity, we welcome all applications.



We're proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk



Closing date: 5 October 2025