Job Description

About Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.



Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England,and we continue to deliver high quality affordable homes across the country.



We have invested more than 3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.

About the role:

Are you highly organised, people-focused, and passionate about supporting communities? Join us as an

Income Team Coordinator

, where you'll play a key role in helping our Income Team deliver exceptional services to our customers. This is a dynamic and rewarding opportunity to work at the heart of housing operations, supporting both internal teams and customers with professionalism and care.



You'll be the central point of contact for rent-related enquiries, helping to triage and resolve issues, maintain accurate records, and ensure compliance with regulatory standards. Your work will directly contribute to the smooth running of our services and the wellbeing of our communities.



This role is based at our Northampton office 3 days per week and 2 days remote if required.

Role Responsibilities

Act as the first point of contact for income-related enquiries, triaging and redirecting queries appropriately. Maintain accurate customer records and update CRM systems to ensure data integrity. Manage the Universal Credit robot and Landlord Portal, verifying claims and uploading property details. Coordinate team meetings, training sessions, and provide general administrative support. Process customer refund requests and handle welfare benefit overpayments in line with procedures. Support service improvement initiatives by identifying opportunities for operational efficiency.

About you

Experience in administrative or customer service roles, ideally within social housing or similar sectors. Strong communication skills with the ability to engage confidently with customers and colleagues. Proficient in Microsoft Office and CRM systems, with excellent attention to detail. Able to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment. Knowledge of housing operations, tenancy agreements, and relevant compliance standards. Committed to promoting diversity, inclusion, and safeguarding customer data.




We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

Culture and benefits:

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.



To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:


25 days holiday, and an additional day for every year's service (up to five years) Annual discretionary bonus scheme A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions Study support package, helping you achieve your personal and professional development ambitions Workplace Pension - matching personal contributions up to 5% Cycle to Work scheme, helping you save up to 40% on a new bike and accessories Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments Wellbeing support through MyndUp Two days' paid volunteering leave a year, allowing you to support causes you care about Charity fundraising support, with match-funding up to 1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day





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