Job Description

Overview

Are you passionate about customer service and mad about movies?

We are looking for a new Supervisor - aged 21 or over - to join our small, friendly team and you might be the perfect fit.

The ideal candidate will have hospitality and bar experience as well as an demonstrable understanding of the value of good teamwork.

There is a degree of cinema projection work involved, and while experience of working with cinema box office software and projection equipment is welcomed, full training will be given.

General Duties

Oversee daily operations (including weekend and mid-week evening shifts), ensuring high standards of service and guest experience. Manage and support staff, providing guidance, support and assistance - as needed - to maintain a positive work environment. Address guest inquiries and concerns promptly, ensuring a high level of customer service is upheld in line with company policies and procedures. Coordinate with other Supervisors and the General Manager to ensure consistent service delivery and a happy and harmonious team. Working on the Box Office booking tickets, selling products and preparing food and beverage orders. Monitor stock levels and assist with ordering supplies as necessary. Conduct regular inspections of the cinema's public areas and toilets to ensure cleanliness standards are being upheld. Report issues or areas for improvement to the General Manager. Run projection and sound equipment to ensure the best possible viewing experience.

Essential Qualities

Demonstrable skills to lead and support a team effectively. Excellent guest service skills, with a passion for creating memorable experiences. Ability to work flexible hours, including evenings and weekends, as required by the role. Strong organisational skills and attention to detail. Excellent communication skills, both verbal and written.

Benefits

Free cinema tickets for selected screenings 20% discount on cinema snack and drink purchases (excluding bar lines). Employee Assistance Programme
So, if you think you might just be a fit for the team, do please apply.

The contracted hours for this role total 10 per week, usually split over two shifts.

This is a baseline and in cases of cover requirement, this can increase up to around 20/30 hours.

Please only apply if you are happy with the flexibility required for the role.

Please Note: Applications will close on Wednesday 5th November at 18:59pm.

We may contact some candidates for an interview before this date, but there is NO NEED to contact us before that date as all shortlisted candidates will be contacted by the end of day on Thursday 6th November.

Unfortunately, we often get dozens of applications and we cannot guarantee that non-shortlisted candidates will hear from us. If you have not heard from us by Friday 7th November, you have not been successful in your application.

Job Type: Part-time

Pay: 12.41 per hour

Expected hours: No less than 10 per week

Benefits:

Discounted or free food Employee discount Free parking
Application question(s):

Do you have any experience of working in hospitality and/or cinemas? Can you give an example of a time where you've needed to resolve a confrontational situation, and how you worked to a resolution?
Experience:

Supervising: 2 years (preferred) Customer service: 2 years (required)
Licence/Certification:

First Aid Certification (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person