Job Description

Independent Living Services Manager

Full Time - 37 hours per week

Permanent Contract

Salary up to 41,700 (depending on experience)

We are PFH. We are small and mighty, with less than 50 colleagues. We offer a great team culture where everybody matters and wants to make a difference to our residents to support our charity to be 'more than a landlord'.

Do you want to work somewhere that makes a genuine difference? Where you have autonomy? Where you're trusted to make decisions? Where all colleagues are asked for their input? Where everyone can be involved in driving us forward?
Come and join us.

We Offer:

Join us in an

Independent Living Services Manager

role. This is a permanent contract. The role will lead the PFH agenda for independent living taking responsibility for the management of our PFH+ (Sheltered) Housing service along with providing comprehensive housing related support services across our whole resident base and driving our corporate plan initiatives for independence and being 'more than a landlord'.

The post holder will adopt a customer focused service approach, with residents being an integral part of setting and monitoring services and delivering quality performance across all services. There is an expectation to always support a culture of continuous improvement and customer service excellence across all service provision.

Key responsibilities include:

- Effectively manages staff within the Independent Living team

- Ensures service standards and support planning are set within the highest standards and benchmarked as exemplary

- Works with the Property and Compliance Manager to ensure that all related compliance, regulatory and best practise is adhered to

- Ensures compliance with good risk management practice establishing and maintaining effective internal control systems

- Forms strategic relationships with partners that support PFH's independent living agenda

- Leads on the management and implementation of the Customer Strategy and help enable delivery of a wide range of accessible, creative, and innovative services

- Leads and manages the objectives and strategies that underpin independent living, making sure that services are future proofed and monitored / benchmarked as appropriate.

The ideal candidate will have -

- Degree level education or equivalent through relevant training and experience

- Recognised professional Housing qualification

- Experience of planning, managing and achieving a range of initiatives designed to improve the quality of life of residents

- Experience of working in partnership with key stakeholders

- Knowledge and understanding of relevant legislation and regulatory frameworks and key issues in the provision of Housing services

- Understanding the role of health and wellbeing

- Able to produce clear, concise and objective reports to management bodies, Boards and committees

- Highly proficient in the use of Microsoft packages.

Salary:

Up to 41,700 depending on experience.

Hours:

37 hours per week (4:30 finish on a Friday)

Location:

Our office is located at 7 Beacon Way, Hull, HU3 4AE.

Additional benefits include:

Family Friendly policies Christmas Closure Flexible working hours Excellent pension and benefits BHSF Gold Health Cash Plan Retail Rewards
and you get your birthday off!

To find out more please apply here via Indeed attaching your CV with a supporting statement.

Further information relating to this role can be found on the recruitment section of our website www.pfh.org.uk/recruitment/work-for-us/ .

For an informal discussion with regards the role please contact HR via email at recruitment@pfh.org.uk and we will get back to you.

Applications are to be received no later than 9am: Monday 15th September 2025

We may, depending on applicant numbers, close or extend the closing dates for positions; we would therefore recommend an early application.

PFH is an Equal Opportunities employer and values diversity in the workplace. We welcome applications from all suitably qualified persons regardless of race, gender, sexual orientation, disability, religion/beliefs or age.

We are committed to safeguarding vulnerable adults; therefore, clearance from the Disclosure and Barring Service is required prior to appointment.

We understand our obligations under the General Data protection regulation (GDPR) and are committed to processing your data securely and transparently. Your data (which may include that classed as a special category of personal data) will be processed in line with our legitimate interest to identify suitable candidates for the role, legal requirements or for performance of a task carried out in the public interest. We will treat your data with respect and retain for no longer than is necessary. For further details and your rights please refer to our Fair Processing Notice (JOB APPLICANT DATA) available on our website.

Job Type: Full-time

Pay: Up to 41,700.00 per year

Benefits:

Company pension Flexitime Free flu jabs Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Sick pay
Ability to commute/relocate:

Kingston upon Hull HU3 4AE: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person