Job Description

This is an amazing opportunity to join a well-respected local charity making a real difference in our community.



Are you passionate about inspiring people to give? Do you thrive on building meaningful relationships and developing creative fundraising initiatives?



We are looking for an enthusiastic and driven Individual Giving Fundraising Officer to join our team and play a key role in shaping the future of our donor engagement.



About the Role



As our Individual Giving Fundraising Officer, you will contribute to and deliver our Individual and Regular Giving strategy, with a particular focus on two key programmes: our Lottery and Special Friends scheme.

This is a dynamic and rewarding role with a dual focus:

Acquisition:

Attract and inspire new supporters through compelling campaigns and outreach.

Retention & Development:

Deepen relationships with existing donors, driving loyalty through engaging experiences and new fundraising products.



You'll also support broader Individual Giving initiatives, collaborating with colleagues to deliver innovative fundraising projects that enhance donor satisfaction and maximise income for our vital work.



Please be aware that, should the charity receive a certain amount of applications for this role, we retain the right to close this advert early.



You will lead the development and execution of a dynamic Regular Giving acquisition strategy, utilising a mix of digital channels, in-house campaigns, and external agency support to grow and diversify our supporter base.



A key part of this role involves overseeing and enhancing donor journeys for both Regular Giving and Lottery supporters, with a focus on deepening engagement, improving retention, and maximising long-term income.



Collaboration is central to success in this role. You will work closely with colleagues across the Fundraising and Marketing teams to produce compelling campaign materials and deliver seamless, automated donor experiences that inspire continued support.



In addition, you will manage relationships with third-party agencies, ensuring all activity remains compliant, high-performing, and aligned with our standards of excellent supporter care.



Through all of this, you will support sustainable income growth by creating meaningful and inspiring donor experiences, while developing integrated, multi-channel fundraising journeys that strengthen loyalty and increase donor lifetime value.



There may be a requirement for some evening, weekend and bank holiday working to support fundraising events.



Candidates are required to hold a full UK driving licence and have access to a vehicle for work-related purposes.



At Havens Hospices, we care for children, young people and adults with complex or incurable conditions. Our specialist Care Teams can support them and their family living throughout illness, death and bereavement in the comfort of their own home and through our hospice services, Fair Havens and Little Havens.



Working at Havens Hospices allows you to give the gift of time to patients and families, creating memories. Although you may not be giving direct care to our patients, your contribution will have an immediate effect on our care services.



In return for your expertise and passion, you will receive a competitive salary package, and most of all, by making the most of every day you work at Havens Hospices you'll be helping us continue 'Making every day count' for those who need us most.



At Havens Hospices we are committed to safeguarding and promoting the welfare of our employees and patients and expect all colleagues to share this commitment.



We value diversity and welcome applications from all sections of the community.



To develop, implement and oversee a regular giving acquisition strategy; using external agencies, internal communications and collaborating on digital initiatives.

Develop and maintain a robust lottery supporter journey, stewarding supporters through a pathway.

Work with the wider Fundraising Team to identify appropriate positioning of regular giving options within their pathways, with a view to increase engagement, retention and income.

Work closely with the Marketing & Engagement Team to develop and produce a suite of regular giving marketing and digital materials to engage and inspire supporters to take action.

Collaborate with Digital Fundraiser to agree in-house acquisition campaign for regular giving.

Develop a calendar of planned activity with the primary focus on acquiring regular supporters for the charity.

Manage and oversee relationships with Havens Hospices' third-party Lottery and Regular Giving canvassing and management companies, ensuring that industry standards, full compliance, and agreed-upon targets are met.

Support our New Ambition strategy of building sustainable income sources by ensuring our supporters receive a great experience and are engaged and inspired to continue giving.

Develop and implement a donor pathway for individual donors to increase engagement, retention and income

Collaborate with digital fundraiser to maximise fundraising opportunities through automated pathways, especially for new individual donors

Develop and deliver tangible offerings and products to acquire and retain individual donors.

Provide insights to shape the strategic direction of individual giving and budget planning to grow income from regular giving and individual donors.

Support delivery of Individual Giving strategy, including but not limited to Direct Mails and upgrade campaigns

Use data and insights to make informed decisions when planning legacy and regular giving fundraising activity.

Ensure all regular giving activity is delivered on budget and meets agreed targets.