Job Description

Job Purpose:

This is a new role to transform our current Supporter Care team into one that leads our Individual Giving programme. At present the team is focused on thanking donors for gifts to our charity and supporters for undertaking challenges and events as well as organising our lab tours and tiles programme. The introduction of a major automation project in the charity will reduce this teams workload whilst at the same time decreasing the amount of time taken to thank donors and supporters. Once that project is fully implemented we want this team to expand its remit to include a wider programme of proactively supporting our donors and supporters throughout their journey with the charity and thus to increase the amount raised through these channels.


This job will be a challenging one with a changing focus. The initial focus is very much process-driven bedding in the automation and getting all of our processes humming so that everyone is thanked within one working week of their donation, but once thats done the focus needs to move to both wider care of our supporters and growth of the income channel.

Reports to:

Director of Finance and Operations


(at some point in the future possibly in about 12 months time the role and team may move to the Income Generation department)



Direct Reports: Supporter Care Supervisor and Fundraising Administrator

Requisite Skills and Experience:

Essential:

Outstanding organisation skills. An excellent standard of written English and a good all-round communicator. Experience of working with a Fundraising Database/CRM as well as Microsoft Office, especially Word and Excel. Experience in manipulating and seeking insight from large data sets. Flexible in your approach to work, embracing change and development.

Desirable:

Experience in running a individual giving programme. Experience of working with members of the public, especially those who may be going through current or recent traumatic experiences.

Main duties:

To be the owner of all thanking processes so that every supporter and donor receives an appropriate thank you withing one working week of their donation or the end of their fundraising activity. To embed the new processes from our automation solution, recommending changes that are required and adapting other processes to ensure the most efficient overall system for all team members involved in thanking. To support and develop your direct reports so that they are working efficiently and effectively and have a rewarding role at the charity. To conduct regular 1-1s with them as well as quarterly reviews and annual appraisals. Ensure accurate recording of all processes and outputs from the team primarily on our CRM database. To ensure that our Lab Tour and Tiles process is run effectively and efficiently. This process is managed by a member of the team, but remains the responsibility of the team manager. To develop our understanding of the data relating to our individual giving and to recommend To develop additional ways of valuing our supporters and donors through their journey with us (cards, phone calls etc). To develop additional ways of generating income from our individual donors (appeals etc). Deputise for colleagues as necessary to ensure that your teams activities continue during periods of leave/absence. To comply with Brain Tumour Researchs internal policies, comply with relevant charity and other legislation and to undertake any other reasonable duties as required.

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

Please see our Recruitment Pack for further details

Individual Giving and Data Manager July 25.pdf

We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 5th August

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.