Job Description

Supporting Inflammatory Bowel Disease Nurse Specialists primarily with admin from clinic dictations and patient helpline for Worthing.



Supporting Inflammatory Bowel Disease Nurse Specialists primarily with admin from clinic dictations and patient helpline for Worthing and St Richards Hospitals. Managing Direct Access Infusion waiting list and bookings. Ensuring patient details are accurate and up to date. General Administration, message taking and enquires are processes in a reasonable time frame. Liaising and communicating with a wide variety of health care professionals and admin support. Ensuring validating comments are up to date and tracking patients on the RTT pathways.

At UHSussex (UHSx), diversity is our strength, & we want you to feel included to help us always put the Patient First. Your uniqueness & experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, & can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) & a Veteran Aware Trust.



We treat our patients & staff with the same compassion & empathy we expect for ourselves. We're here for them when they need us, and we go above & beyond to meet their needs. This can be seen in our candidate information pack & wellbeing programme, for staff which is extensive & designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves.



As a university trust and a leader in healthcare research, we value learning, teaching & training so that we can be the best that we can be. From the moment you start with us & throughout your career we will help you to grow & develop. We hope that in choosing UHSx you are choosing a long & happy career where you will be able to see the difference you make & feel valued for all that you do.



We look forward to receiving your application & the start of your journey with UHSx.

Candidate Information Pack:

https://www.uhsussex.nhs.uk/resources/candidate-information-pack/



Answer the telephone and email queries in a timely and courteous manner, ensuring queries are responded to efficiently. Respond to initial patient queries on Inflammatory Bowel Disease telephone helpline with empathy and professionalism. To handle difficult situations in a calm and professional manner Liaising with clinicians, specialist nurses and other members of the administration teams to ensure patient care is delivered to the highest standard. To coordinate and liaise with other team members to ensure that cover arrangements for annual leave and sickness is facilitated by working as a team. Escalating potential breach patients to senior management, according to Trust guidelines and policy.

Service Delivery and Improvement



To manage and prioritise own workload and be able to work independently. Monitor pathology, laboratory and x-ray reports through ICE and present to clinicians and nursing staff. Ensure clinics are fully utilised and booking appointments in the appropriate slots/template. Escalate any departmental concerns or operational issues that prevent service delivery to the line manager. To support service's strategic development with IBD Standards accreditation.

People Management and Development



Attend appropriate training to fulfil role. Meeting contractual obligations to comply with mandatory training. Manage and prioritise own workload and be able to work independently To participate in the promotion of a positive learning environment and to act as a role model at all times.

Patient Care Delivery



Dealing with enquiries and issues escalated to them in an efficient, polite and courteous manner, providing a caring, compassionate, helpful and understanding service to patients, staff and the general public, in line with Trust Values. Ensure patient results for the attention of Clinicians and specialist nurses are processed in a timely and efficient manner. Maintain confidentiality in all aspects of the role including claims and complaints. Ensure that patient contact details are correct on referrals and contact GP surgeries when necessary to obtain more up to date or additional details.

Please note:

This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.