Job Description

Information and Advice Assistant

====================================

Salary:

23,152 to 24,596 (Appointment at the bottom of the band)

Location:

Calon Las, Merthyr Tydfil

This is a permanent

,

full time - 4 day working week vacancy that will close in 12 days at 14:00 BST.

Vacancy

Are you passionate about helping people and making a difference in your community every day?

If so, we would love you to come and join our amazing mutual!

Hours of work for this post are working 5 shorter days 8:30 to 3pm however this is flexible.

Are you our ideal candidate?

Our ideal candidate shares our mutual values and is passionate about working in partnership with tenants. For this role, you'll need to have experience of working in a customer service or public environment. You'll also need experience of using Microsoft applications as well as have having undertaken basic administration duties.

Is this for you?

As our new Information and Advice Assistant you'll be the first point of contact for members of the public and providers/organisation accessing the Calon Las Community Hub. You'll deal with enquires, co-ordinate room bookings and provide information/assistance, and signposting where necessary to support and services using a range of communication channels including telephone, face to face and electronic/digital, social media. You'll also be responsible for promoting services available in the Hub and around the surrounding Zone area. You'll be a friendly and engaging face, responsible for promoting services available in the Hub and around the surrounding area'

How to apply:

To apply for this role, head over to our website to complete a short application and upload a CV.

Please be advised that you will need the relevant RTW in the UK documents for this role.

Closing date for applications is 18th July 2025 at 14:00pm.

Our Mutual

As well as having a great culture, we offer a range of excellent benefits. These include generous annual leave and pension contributions, family friendly working arrangements, exciting career progression opportunities, 24/7 access to our Employee Assistance Programme and Happy Me, our very own initiative to support your wellbeing and help you to thrive.


There's more - we're trialling a 4 day working week exploring the possibility of balancing a shorter working week with higher productivity and improved services to tenants. So, 100% of our services, in 80% of the hours, for 100% of the salary.


You can be proud to be part of an organisation who's passionate about giving back in every aspect of what we do. We're an anchor investor, proudly supporting our communities and the people who live in them.


We are committed to our responsibilities as a landlord, business and mutual in every way. We are passionate about playing our part in tackling the climate emergency, and our new Climate Strategy clearly sets our commitments, actions and goals to do this.


Joining our mutual will give you the opportunity to become a member and have your say. Our Chief Executive, Michelle Reid, is hugely committed to tenants and employees working together to grow and shape our mutual. To meet our CEO and to get a better sense of who we are, grab yourself a cuppa and click

here

.

Diversity & Inclusion

We don't like to complicate things at MVH. If you are driven to perform, you'll fit right in, it's as simple as that really! We believe people's differences are what make them great and actively seek out multiple approaches and perspectives. We're passionate about building a culture where everyone feels comfortable bringing their authentic, whole self to work.


We're committed to the principles of equality and diversity, and we want to be a mutual for everyone. We have been awarded the prestigious Tai Pawb "Quality in Equality and Diversity" accreditation, but we know that we still have work to do. People from Black, Asian and Minority Ethnic communities are currently under-represented in our mutual. We actively encourage people from these communities to apply for this and other roles within the organisation. We operate the Rooney rule and guarantee to interview all under-represented people who meet our essential criteria.


We welcome applications from individuals with disabilities and encourage you to share your Health Adjustment Passport with us. This helps us provide the necessary support and adjustments to support you in your role.

About Us

We are all about people, communities and delivering high quality affordable services. We are the first tenant and employee mutual housing association in Wales. The principles of mutuality guide what we do, from being a living wage employer and living rent landlord, to the mixed representation from tenants and employees we have within our uniquely designed governance structure. We are a successful organisation with great housing services, we have sound finances and believe in being efficient. You can read our latest Annual Report, Democratic Body Report to Members, and Value for Money statement by clicking

here.

Our Benefits

Merthyr Valleys Homes is a great place to be! Find out about all our great benefits by clicking

here

.