Job Description

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.
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?About the Role
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?As Information Hub Assistant, you'll be the welcoming face of our campus and the first point of contact for students, staff, and visitors. You'll play a key role in delivering essential information, supporting day-to-day operations, and ensuring everyone feels informed and supported. This is a varied role that requires excellent time management, prioritisation skills, and a calm, professional approach.
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What You'll Do:
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• Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression

• Maintain a clean, organised, and well-presented reception area

• Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records

• Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources

• Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource

• Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post

• Monitor and authorise student absences via online forms

• Maintain the telephone system and report any issues

• Keep the storage room behind the Information Hub desk tidy and organised

• Assist with general office duties to support the Information Hub Supervisor and wider administrative processes

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What You'll Bring:
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• A good level of general education, including English and Maths

• Previous experience in a customer service and/or administrative role

• Excellent telephone manner and ability to manage high call volumes

• Strong time-keeping, organisational, and prioritisation skills

• Professional personal presentation and communication skills

• Friendly, empathetic attitude with a proactive approach to student support

• Ability to work independently and collaboratively within a team

• Computer literacy, accuracy, and attention to detail

• Ability to remain calm and composed under pressure

• Desirable: experience working with diverse clientele, knowledge of Microsoft Excel, and familiarity with using computer databases

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Working hours for this role are 9:45am to 6:15pm (with a one-hour lunch break) during term time, and 9:00am to 5:30pm (with a one-hour lunch break) outside of term time.
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For the full job description please click
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Why BIMM University?
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We are a values led organisation, meaning our core values underpin all that we do:
In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.
We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

Skills Required