Job Description

Hybrid requirements: This role has flexible working patterns.
As part of our diverse tech team, you can partner with technology and business partners across business functions/processes to ensure alignment, understanding and ongoing communication on risk controls and regulatory/compliance requirements. Works individually and with teams on both structured and unstructured assignments. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.
How will you make an impact in this role?
As an Information Security Manager in our Mission Control Governance & Service Control organization, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express. This role ensures that technology resilience service is delivered effectively and that identified actions to maintain or improve levels of service are implemented. The Information Security Manager will perform proactive assessments on all functions within Mission Control to ensure that any gaps are identified and remediated. Partnering with Information Security, Infrastructure teams, Business Continuity Management, Crisis Management and Cyber Risk Management, this role will be instrumental in sharing relevant projects and activities to bolster Operational Resilience posture and the Mission Control vision.

Responsibilities

Develop and manage Operational Resilience governance reporting and metrics for Technology
Inspire teams to have a "resilience-first" mindset and set strategies to ensure that Technology Resilience is best-in-class
Support the development and maintenance of the Mission Control Governance Framework, including policies, procedures, and standards
Central point of contact for vendor DR Plan and Exercise reviews
Perform self-assessments against current and emerging regulations to ensure compliance
Create training programs for Mission Control and partners
Implement projects that improve the risk posture of Mission Control
Gather, summarize, and present key data utilizing dashboards and reporting through analytic tools
Partner with operational resilience co-ordination teams in international markets to ensure consistent implementation of operational resilience framework
Known as the expert of relevant operational and technology related regulations, with a focus on Disaster Recovery and Operational Resilience
Ensure that Mission Control policies, standards and procedures are updated according to the uplift plan
Review and enhance risk related activities including controls, testing, and identify areas of improvement
Supports the analysis of underlying trends and action plans associated with information security, disaster recovery and other domains
Gather, summarize, and present key data utilizing dashboards and reporting
Strong analytical abilities and attention to detail
Ability to create comprehensive reporting and dashboards that summarize large amounts of complex data and present the findings clearly
Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on objectives
Identifies and tracks key achievements and recommend adjustments to cross-functional team plans
Ensures accurate reflection of project/program budgets, forecasts, and actuals with related tools
Communicates with key partners regarding program strategy/plan direction and changes

Minimum Qualifications

The successful candidate for this position must be a proven self-starter with the ability to manage multiple priorities for various stakeholders. In addition, the candidate must possess the following qualifications:
Bachelor's Degree or equivalent experience in related field
Minimum five years of experience with global operational/technology regulations, preferably in the financial services field (e.g., FFIEC/FBA, RBI guidelines, DORA, UK FCA regulations)
Ability to lead cross-functional, large/complex program or multiple programs
Ability to adapt to situations to quickly resolve issues and/or gain alignment
Ability to communicate with all leadership levels
Ability to use business and technical experience to identify impacts or risks and build plans to mitigate them
Ability to effectively negotiate and influence to reach desired outcomes
Strong knowledge of the inter-relationships between Technology Resilience, Enterprise Resilience, Technology Risk Management and Crisis Management
Experienced knowledge using the core tools used in the planning, analyzing, designing, building, testing, configuring and maintaining of assigned application(s)
Technical Acumen, Adaptability, Collaboration & Teamwork
Continuous Improvement, Drive for Results and Analytical Thinking
Documentation & Technical Writing and Problem Solving
Excellent communication skills: Proficient in technical and business writing, able to produce written reports and templates, able to effectively present information based on audience seniority and level of formality
Self-motivated with an ability to work on one's own with a strong sense of ownership and accountability

Preferred Qualifications

Experience with ITSM, Incident Management, Business Continuity/Disaster Recovery
Experience in Governance
In depth knowledge of Business Continuity Management practices
Experience with relevant business domain related functions
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Life at
American Express
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Culture overview
Our culture is built on a 175-year history of
courageous leadership, innovation, and an
unwavering commitment to back our customers,
communities, and each other. With shared values
and leadership behaviors, we've continued to set
the standard for what it means to provide the best
experience every day with premium products and
services that help our customers achieve their
aspirations. As part of Team Amex, you'll build
strong relationships and collaborate
with colleagues around the world in an
environment where everyone is respected and
valued, and where you can reach your potential.
Here, your voice and ideas matter, your work
makes an impact, and together, you will help us
define the future of American Express.
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Employee benefits
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Tech at
American Express
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Leadership
Ravi Radhakrishnan
Chief Information Officer
Tech overview
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Make an Impact
Our tech teams power large scale platforms and products, enabling over 100 million global consumers and businesses.
Grow Your Career
Progress as either a people leader or technical expert, while increasing your domain expertise within a high-performing team.
Expand Your Skills
Use the latest languages, technologies, and delivery practices, and demonstrate your skills at internal hackathons, open-source days, and developer events.
Global Tech Career Pathways
Explore roles across 5x career pathways: Engineering & Architecture; Digital Product & Design; Service Delivery; Information Security; Product Delivery & Integration.
Find your place in Tech on #TeamAmex.

Meet our Tech Colleagues, leading through innovation.
Laurence - "What provides unparallel satisfaction in my role is having a meaningful contribution to combating cybercrime."
Will - "Being able to move into different jobs around the company keeps things varied and exciting."
Dev - "As a new colleague, I was astonished at how quickly I was able to acclimate... I've achieved a lot in my first year."
Eve - "I thrive on building products and architecture-as-code that cement the data culture we have here."
Meghan - "I've built well-rounded skills and have been able to identify the type of engineering that suits me most.."
Mohan - "Amex has a stellar technology organization; I get opportunities to gain exposure across various stacks."
Learn more about Tech careers on #TeamAmex.
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Engineering principles
AGILE PROCESS
CHANGE MANAGEMENT
CODE REVIEWS
COMMUNICATION AND COLLABORATION
CONTINUOUS DELIVERY
CONTINUOUS DEVELOPMENT
KNOWLEDGE SHARING
MENTORING
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