Job Description

Information Systems Specialist Job description
We are seeking a meticulous and detail-oriented individual to join our team with a focus on designing, building, testing, and maintaining various applications used by social care and education services. You will be required to liaise with frontline services to ensure that applications are configured to support practice, in line with statutory requirements, and have appropriate security and user experience.
This role will provide second line support to our system service desks and will therefore need in depth knowledge of both systems and social care processes.
To be successful in this role, you will need a high level of organisational and prioritisation skills, as well as a proven ability to quickly adapt to new exciting challenges. You will turn complex business requirements into clearly scoped development requests. You will be comfortable demonstrating solutions to groups and providing written guidance, when required.
In this role you would need to:

• Communicate with social care colleagues to gather requirements and understand business challenges or client specific issues
• Design & build system forms and templates, to service requirements
• Support 1st line help desk colleagues by investigating queries and deliver recommendations with supporting analysis
• Analyse the root cause of system problems, and work to resolve them
• Develop and maintain, ad-hoc reports for anomaly detection
• Extract and explore data confidently using SQL

Desirable skills and knowledge:

• Experience of Liquidlogic Childrens, Early Help and Adult case management systems; ContrOCC for Childrens and Adult services; Portals, or have transferrable skills with similar systems
• An understanding of, or a willingness to learn, social care and financial processes
• Knowledge of html and some reporting skills using SQL

It is a great time to join us and we welcome your application.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
All successful candidates will be required to complete a Basic DBS check.