Job Description

Work base: Coed Pella, Colwyn Bay





Conwy's IT&DT Department is looking for an enthusiastic, committed individual to join their IT Systems and Support Division as an IT Officer within the IT Social Care, Education School Support Team. Duties will include installing and maintaining personal computers, peripherals, iPads, mobile devices and printers. Duties will also include troubleshooting and resolving IT issues reported by users, developing innovative new solutions that meet our users' requirements, and developing expertise in agreed systems based and technical fields. Experience with supporting technical solutions in Social Care and Education and / or implementation of Social Care and Education Technology projects would be advantageous.


In addition to the above, the successful candidate will have opportunities to support client service line of business systems and be involved in driving digital transformation initiatives within the organisation. This includes leveraging technology to enhance operational efficiency, improve user experience, and contribute to the overall digital strategy of the Authority.


This position will require the successful candidate to demonstrate initiative, a flair for innovation, and the ability to understand and learn technical concepts. The Authority utilises a wide array of technologies including MS 365 and Azure Active Directory, Citrix, VMWare, MS SQL, MS Exchange, SAN, all installed into an integrated Enterprise scale infrastructure. The IT department works to ITIL and Prince2 Project Management standards.


The duties of this post will require excellent soft skills due to frequent contact with computer users at all levels of the organisation. Applicants should have a good standard of Education preferably to HND, degree level or equivalent in an IT or related subject. IT technical support and / or IT system support experience and a passion for supporting IT in a customer oriented environment is essential. Candidates should also possess a high level of organisational and project management skills with a willingness to attend both technical and personal development Training to achieve appropriate professional qualifications. The post involves travel to other sites within the Authority. Good communication skills in written and spoken English are essential. The ability to speak and write in Welsh is desirable in assisting the Department to provide a bilingual service to clients.


Full details of the role can be found on the and Person Specification.


This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion:

Bryher Jones, Senior IT & DT Analyst ( bryher.jones@conwy.gov.uk )

Welsh Language Skills:

The ability to communicate in Welsh is desirable for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other.


We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.