Job Description

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa, and UnionPay cards at scale - across more than 60 countries.
Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this global reach and innovation that sets us apart.
We're looking for an IT Team Leader, End User Computing (EUC) to oversee the delivery of IT support services and endpoint security across Paymentology's workforce. This role focuses on enforcing technical controls, supporting secure device configurations, and coordinating a small team that manages onboarding, endpoint compliance, and office IT operations. The Team Leader ensures consistent and efficient execution of tasks while escalating complex issues to the IT Manager.
If you have experience leading IT support functions, managing endpoint compliance, and supporting secure device environments, this is your opportunity to make a global impact.
What you get to do::

• Guide the EUC team in delivering L1 and L2 support for devices, access provisioning, and office infrastructure.
• Implement endpoint hardening (macOS, Windows) using JAMF, Intune, and GPOs in line with security policies.
• Enforce Microsoft 365 security configurations including MFA, Conditional Access, and DLP through existing playbooks.
• Manage office connectivity, IT equipment, and meeting room infrastructure for regional locations such as London and Riga.
• Coordinate onboarding and offboarding processes to ensure timely provisioning and de-provisioning of access.
• Maintain asset inventory, support procurement processes, and oversee device returns and vendor engagements.
• Analyze support ticket trends and recommend process or configuration improvements to the IT Manager.

What you can look forward to::
At Paymentology, it's not just about building great payment technology, it's about building a company where people feel they belong and their work matters. You'll be part of a diverse, global team that's genuinely committed to making a positive impact through what we do. Whether you're working across time zones or getting involved in initiatives that support local communities, you'll find real purpose in your work - and the freedom to grow in a supportive, forward-thinking environment.
Travel:
< 5%
What it takes to succeed:

• 5-7 years of experience in IT support or endpoint administration, with leadership or coordination responsibilities.
• Proficiency in tools such as JAMF, Intune, Microsoft 365 (Entra ID, Defender), and asset management platforms.
• Strong understanding of ISO27001-aligned security controls for endpoint and identity management.
• Ability to coach junior team members and manage operational delivery.
• Familiarity with onboarding/offboarding workflows and office IT management.
• Preferred certifications include CompTIA Security+, ITIL Foundation, and MS-500.

Education and Experience:

• Bachelor's degree in a relevant field such as Computer Science, IT, or Engineering is preferred.
• Hands-on expertise with endpoint security, IT operations, and office infrastructure support.

Skills Required