Job Description

Key Responsibilities:-

Manage and troubleshoot IT Systems infrastructure function at the Piramal Pharma Solutions site at Morpeth Function as level 3 technical escalation for on-site IT Support engineers and the occasional consultants/contractors for project specific work Monitors key service metrics (quality measures, customer satisfaction ratings, service level objectives, etc.) against plan and adjusts processes as appropriate Provides support to IT operations and Application teams in areas of technical assessments and/or design of appropriate IT infrastructure setup Works with and co-ordinates with Corp IT and/or vendors for Level 2|3 support and other complex issues that may require advanced technical assessments and/or changes to existing solution components Establish priorities, timelines, and ensure appropriate resources are available for projects/initiatives Regular reporting to operational management regarding operations, updates related to IT Infra Working on one or more projects concurrently whilst being responsible for the support and maintenance of existing IT infrastructure setup.

Competencies:

Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Professional certifications like MCSA/MCSE, VCP, or CCNA/CCNP would be desirable Excellent IT skills including exposure to end user services technologies and products Strong diagnostic skills and a working knowledge of current technologies Intermediate understanding of datacenter, networking and security services and technologies Keeps current with emerging security alerts and issues Ability to learn or conduct research into new and/or emerging technologies, trends, etc as required Proven project planning and management experience Business Intelligence experience is desirable Strong SQL/Oracle Database Administration Desirable Ability to build and develop both formal and informal professional networks Volunteers to identify and address existing and potential obstacles, issues, and opportunities Collaborates with other members (local on-site IT Support, stakeholders, Corporate IT Infrastructure etc s) in the pursuit of common missions, vision, values and mutual goals Excellent communication skills; ability to articulate technical and business concepts, ideas, opinions and conclusions orally and in writing

In the three decades of its existence, Piramal Group has pursued a twin strategy of both organic and inorganic growth.
Driven by its core values, Piramal Group steadfastly pursues inclusive growth, while adhering to ethical and values-driven practices.

Equal employment opportunity

Piramal Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetics, or other applicable legally protected characteristics.



We base our employment decisions on merit considering qualifications, skills, performance, and achievements. We endeavor to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruitment, selection, training, placement, promotion, demotion, compensation and benefits, transfers, terminations, and working conditions, including reasonable accommodation for qualified individuals with disabilities as well as individuals with needs related to their religious observance or practice.

Piramal Pharma Solutions (PPS)

is a Contract Development and Manufacturing Organization (CDMO) offering end-to-end development and manufacturing solutions across the drug life cycle. We serve our customers through a globally integrated network of facilities in North America, Europe, and Asia. This enables us to offer a comprehensive range of services including drug discovery solutions, process & pharmaceutical development services, clinical trial supplies, commercial supply of APIs, and finished dosage forms. We also offer specialized services such as the development and manufacture of highly potent APIs, antibody-drug conjugations, sterile fill/finish, peptide products & services, and potent solid oral drug products. PPS also offers development and manufacturing services for biologics including vaccines, gene therapies, and monoclonal antibodies, made possible through Piramal Pharma Limited's investment in Yapan Bio Private Limited. Our track record as a trusted service provider with experience across varied technologies makes us a partner of choice for innovators and generic companies worldwide.