Job Description

The Company:

Founded in 1969, IAE is the UK's largest manufacturer of agricultural livestock handling and feeding equipment, as well as industrial security fencing. As a family-owned business with approximately 400 employees on one modern site in Stoke-on-Trent, IAE prides itself on quality and innovation in manufacturing.

The Role:

We are seeking a skilled and proactive

Application Support Engineer

to join our IT team. This role involves providing comprehensive support for enterprise applications including

Salesforce, AutoCAD, Fusion 360, Docuware, and Inquisitor

. The ideal candidate will play a crucial role in deployment, release management, workflow configuration, and resolving day-to-day technical issues to ensure seamless business operations.

Key Responsibilities:

Provide End user support with infrastructure & Local support Provide end-to-end support for enterprise applications (Salesforce, AutoCAD, Fusion 360, Docuware, Inquisitor). Manage application deployments, updates, and release cycles across environments. Configure workflows and ensure they align with business requirements and compliance standards. Collaborate with development and Project teams to troubleshoot and resolve application issues. Monitor system performance and user-reported incidents, ensuring timely resolution and communication. Document issues, solutions, and standard operating procedures. Participate in the evaluation and implementation of new application tools and technologies. Develop and maintain integration scripts using APIs and automation tools. Work with cross-functional teams to understand business processes and optimize application usage.

Required Technical Skills:

Infrastructure knowledge in Azure, Active Directory, MS 365 E5 Suits

Programming Languages:

Java, JavaScript (.JS)

Databases:

Strong SQL querying and database troubleshooting skills

APIs:

Experience working with APIs for application integrations

Cloud Platforms:

Microsoft Azure (App Services, Azure Functions, Azure DevOps)

Scripting and Automation:

Ability to create scripts to automate recurring support tasks

Preferred Experience & Qualifications:

3+ years in End user support by engaging user and provide on site support 3+ years in application support, system administration, or a similar IT support role. Prior experience supporting or administering Salesforce, AutoCAD, Fusion 360, & document management systems like Docuware. Experience in troubleshooting and supporting multi-tier enterprise applications. Understanding of ITIL framework and incident/change management processes. Bachelor's degree in computer science, Information Technology, or related field.

Key Competencies:

Strong analytical and problem-solving skills Excellent written and verbal communication Ability to prioritize tasks in a fast-paced environment Collaborative team player with a proactive mindset Attention to detail and strong documentation practices

Nice to Have:

Experience with ticketing systems (e.g., Halo, Service now) Exposure to CAD or design software environments

Benefits

Hours: Working 39 hours, Monday to Friday IAE offers a choice of working schedules on a 2-week rotational basis, including the option a of Lunch Time Finish every other Friday. Earliest available start 7.30am and latest available finish is 5pm.

Company Pension (5% Employer Contribution), Full Sick Pay (Designated Period), Death in Service Benefit, 32 Days Paid Holiday (Plus Loyalty Days), Twice a year Attendance Bonus, Cycle to Work Scheme

Facilities: Secure Free On-Site Parking, Showers, Secure Cycle Storage

Job Types: Full-time, Permanent

Pay: 25,311.56-34,636.88 per year

Benefits:

Company pension Cycle to work scheme Free parking Life insurance On-site parking Referral programme
Work Location: In person