Job Description

The Role

As part of the Infrastructure Team and reporting to the Head of IT Operations the Infrastructure Operations Engineer is a hands-on role where you would be expected to be technically competent with an emphasis on Service Delivery. You will work within Operations to manage escalations from other Capsticks IT teams ensuring a reliable and stable platform for our line of business applications.


This role is an entry level role into Infrastructure and would ideally suit someone from a Service Delivery background who is looking to take the next step in their career.

Main Duties and Responsibilities

Management of tickets assigned to the Infrastructure team Infrastructure Problem Management Mentoring and empowerment of the Support Analyst team to reduce escalations to Infrastructure Act as first point of contact for Infrastructure support queries Server and Desktop Virtualisation technologies (VMware - ESX and Horizon View); Desktop Architecture Experience; Experience of deployment and testing methods for servers and desktops; MDT, SCCM and Intune. Advanced Active Directory skills, including the use of group policies and personalisation technologies; General knowledge of WAN/MPLS optimisation technologies; Understanding of information security principals, issues and solutions; Experience of general Disaster Recovery methods and strategies; Experience in implementing and managing backup solutions such as Veeam Enterprise; Azure integrations, including Azure AD, SQL database and App Services; Experience in support and deployment of MS Online Services; Including Exchange Online, OneDrive and SharePoint Well-developed troubleshooting skills; Strong interpersonal and customer service-oriented skills; Manage change, incidents and service requests, in alignment with ITIL processes Backend SAN and NAS storage technologies such as Nimble, Synology and vSAN Any other duties as reasonably requested by the IT Director or Head of IT Operations

Skill Set

Applicants will have:


Microsoft Certified Professional (MCSA or above) in Windows Server, Window 11 Enterprise or other Microsoft server infrastructure technology, or equivalent experience; VMware Certified Professional; Experience working with Mitel Phones systems, including Softphones and SIP trunking; Unified communications technologies Microsoft Exchange Some InfrastructurePlatform as a service experience Server automation technologies and scripting (PowerShell) Excellent Customer Service skills with a focus on Continuous Improvement.

Capsticks is an inclusive employer

At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.


We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements. If you have any questions please contact our Recruitment team on: (Careers@capsticks.com)