Infrastructure Service Management Lead Banking London (inside Ir35)
London, United Kingdom
Job Description
A
Posted by Anai Patel
Recruiter
twentyAI have partnered with an Investment Bank in London who are looking for an Infrastructure Service Management Lead to join their Technology team. This will be a maternity cover for an initial 9-12 months and you will be working closely with the IT Service Manager to ensure oversight and management of Infrastructure services.
Responsibilities
- Manage incident and problem management process
- Provide root cause analysis for IT and help to identify fixes
- Act as an escalation point for leadership and business partners
- Oversee regional operational process for incident, problem and change management
- Play a lead role in Service management and be responsible for ongoing maintenance of outsourced application services
- Maintain relationships with Enterprise Technology Service Providers
- Play a lead role in continuous improvement process
- Conduct periodic reviews of service provision
- Active involvement in operational resilience and ensuring all technology solutions are delivered
- Previous Infrastructure lead experience at a Bank
- Strong understanding of IT Infra concepts
- ITIL v3 certification desirable
- 7+ years\xe2\x80\x99 experience within service management/delivery
- Proven stakeholder management across Infrastructure and IT
Job ID INFRA1
ABOUT COMPANY
twentyAI
London, United Kingdom HR & Recruitment
twentyAI provides augmented intelligence enabled talent solutions across the UK, Europe and United States. People and technology are central to our ...
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Job Detail
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Job IdJD3011398
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLondon, United Kingdom
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EducationNot mentioned