Job Description

This is an in-person position, working in our office in Truro, Cornwall. Please include a covering letter with your application, explaining how you would be suited to this role, as well as the skills and knowledge you would bring. Applications without a covering letter will not be considered

Summary:

We are looking for an experienced and enthusiastic Infrastructure Solutions Specialist to join our IT Support team. Taking the lead in several technical areas, you will drive innovation and integrate new services to provide a seamless and reliable experience for colleagues and Members - developing and exploiting new opportunities within our suite of applications. We will fully support you with opportunities to develop and gain new skills.

Working as part of a high-performing team, you'll be responsible for:

Improving and enhancing IT processes, systems and architecture for the benefit of our Members and colleagues Taking ownership of tasks from start to finish, and driving solutions forward to meet our objectives Helping team members develop and improve new and existing skills in line with Cornish Mutual's values Engaging with the wider business to identify, design and ultimately solve business problems through technology Participating in cross-team discussions and workshops to develop new, and improve existing, solutions Contributing to regular IT Infrastructure roadmap planning

Skills and Experience:

Previous experience working in IT Proficiency in major operating systems e.g. Windows and Linux Excellent interpersonal skills Ability to communicate well verbally and in writing, to explain complex technical concepts in simple, non-technical terms Ability to create clear and detailed documentation/records of issues for future reference Previous experience in Microsoft Azure, Network design, cyber security, Docker, Kubernetes and storage/backup expertise Previous service desk management experience, helping to triage issues and engage with front end users Strong problem solving and critical thinking skills, and the ability to break down large bodies of work into manageable projects Experience working with telephony and printers Knowledge of security principles, data protection, virus prevention, and an understanding of potential cyber risks and preventative measures Scripting and automation in Python, PowerShell or similar Ability to install, configure, troubleshoot, and perform maintenance on a range of computer hardware components and software applications for PCs and mobile Comp TIA A+ qualification or similar Familiarity with Active Directory is desirable

Additional Information

Founded by a group of farmers in 1903 to provide cost effective insurance to the community, Cornish Mutual is now one of the leading South West insurance providers. As a mutual, we are a Member-owned business, run for the benefit of our Members (customers) - we don't have shareholders. Our success is down to our people and our Members - both are at the heart of everything we do.

As an employer we offer a culture that is open and honest and we are supportive and collaborative, to empower individuals to deliver the best outcomes and develop in their careers. Our growth plans are ambitious, and we are looking for passionate people that can help us continue building relationships, supporting each other and that of our communities.

We value all our employees and offer a number of benefits including:

35-hour week, supporting a great work life balance Private medical insurance and income protection cover 24 days' holiday, increasing to 28 days per year with length of service (plus bank holidays). Plus, the option to 'buy' an extra 5 days per year (after a qualifying period). Comprehensive induction programme, excellent learning and development opportunities including professional memberships and relevant qualifications. Up to 25% discount on selected Cornish Mutual insurance products and access to our exclusive Member discounts on other everyday essentials Company events to support social wellbeing.
And many more!

Please write to us detailing how your skills and experience match what we are searching for and why you have chosen to apply for this role. If you would like to include your salary expectations, please do so.

We fill our vacancies as soon as we find people who fit our culture and meet the skills requirements. This means that whilst we may advertise with a closing date, we may offer the role to someone before that date, so we recommend that you apply as soon as possible.

We take our data privacy responsibilities seriously. Full details of how we'll handle and store your information can be found in our Candidate Privacy Notice or in print on request.

We encourage direct applications and only work with carefully selected recruitment partners. We advise that if you are contacted by any agency and wish to verify that a source is legitimate, please contact recruitment@cornishmutual.co.uk before sharing any personal information.

We never accept unsolicited applications from agencies.

Job Types: Full-time, Permanent

Pay: From 29,500.00 per year

Benefits:

Additional leave Company events Company pension Cycle to work scheme Employee discount Health & wellbeing programme Private medical insurance Sick pay Store discount
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 21/01/2026