Job Description

We are looking for an Infrastructure Support Engineer (Platforms) to join our team responsible for platform build and support for IT systems throughout De La Rue.


You will work as part of a wider Infrastructure and Security team providing the fabric on which industry leading IT solutions are built. Working with other members of the Infrastructure Team, IT Support Teams, Security & Governance teams to research, determine the scope and complexity of issues and to identify steps to resolve them, identifying areas where standards can be developed and processes improved, and work with your team to implement these improvements.

Key Responsibilities

Provide technical expertise as required to the IT Infrastructure & Security Manager and input on technical projects Deliver consistency and accuracy in requests for change ensuring customer expectations are met during change implementation / rollback Ensure maintenance of documentation and sharing of knowledge across the Platforms team Maintain an up-to-date skill set, keep abreast of industry developments and make recommendations as to how IT teams can perform better Day-to-day monitoring of platforms to ensure all systems are available Respond within SLAs to service requests, incidents and problems using the service management tool Bridge a gap between End User Support 3rd line and Platform SME duties -advisory/resolver on 3rd line technical issues Raise requests for change, documenting step by step activities required for successful completion, testing and if necessary, roll-back of changes Able to work under pressure and focus on resolving business critical issues, and deliver to strict deadlines Work within an ITIL framework to manage incidents, problems and system changes.

Contract type:

Permanent

Working hours

: Full Time

Base location

: Basingstoke

Skills, Qualifications & Experience

Educated with I.T Industry Qualifications (MCSE, CCNA, etc) or relevant work experience in a similar role Demonstrable experience in 3rd line IT support with the ability to analyse, diagnose and fix problems and then work to find the root cause Experience of Windows Server platforms and Microsoft Services: Administer and support Active Directory, Group policy, file & print services, Exchange/Exchange Online, Office 365 / Microsoft 365 services, Intune, and related identity services (Azure AD / AD Connect). Experience with Backup concepts and Software as well as Dell and HP Server Hardware Fundamental knowledge of networking - TCP/IP, subnetting, DNS, DHCP, VLANs, and routing fundamentals. Solid diagnostic skills across OS, drivers, networking, authentication, and performance issues. Incident Management: Triage, diagnose, and resolve escalated Windows incidents; own tickets through to resolution and provide clear status updates. A methodical and inquisitive approach to solving problems and an attention to detail Good verbal and written communication skills essential, able to describe technical IT subjects to Non-IT people and able to pass on experience and knowledge to IT End User Support and Junior IT personnel Knowledge and understanding of the following would be advantageous: Virtualization technologies (ideally VMware/VxRail) Storage Arrays (ideally Dell Compellent and HPE Nimble) Patch Management Software (ideally Ivanti or SCCM) Shell and PowerShell scripting Endpoint Protection and Anti-Virus management An understanding of information security Understanding of the principles of business continuity and disaster recovery with experience of deploying highly available IT solutions

About De La Rue

De La Rue is a leading commercial supplier of banknotes and a long-standing trusted partner to central banks and governments worldwide. Our products underpin the integrity of economies and trade, enabling businesses and citizens to participate securely in the global economy.


With a heritage spanning over 200 years, we remain a global leader in advancing security and integrity for currency solutions, supplying 54% of the world's central banks and manufacturing in the UK, Europe & Asia. We offer world-leading banknote design and technical support, fully finished banknotes and advanced security features, including our durable SAFEGUARD polymer substrate. Our products are optimised for ease of manufacture, reduced environmental impact and cash cycle efficiency.

Benefits

Hybrid working opportunities 26 days annual leave + bank holidays Contributory pension scheme (De La Rue pay 1.5x the employee's contribution up to a maximum of 9%) Life assurance - 4x your annual salary Private health insurance - No cost for single cover, subsidised rates for additional dependant cover Cycle to Work Scheme Subsidised Gym Memberships Various other perks and Employee Assistance packages Enhanced family friendly policies

Please note that applications are reviewed on a rolling basis and therefore interviews may be held prior to the closing date for this vacancy.


This position is located in the UK. To be eligible for consideration, you must be authorised to work in the UK without sponsorship