Job Description

A bit about us
Do you want to help create a better world for animals? At the RSPCA, we believe animal welfare is everyone's welfare. Join us in creating a better world for every animal. We can do it if we work together - everyone for every animal.
Choose a career with us and make a difference.
We are looking for a new team member to join us as our Infrastructure Operations Manager.
Working hours: 35 hours / Monday-Friday
Location: This is a hybrid role based at our Southeast hub in Horsham, West Sussex. Hybrid working isn't a tick-box exercise for us - we live our values. For this role, we anticipate 2 days per week on site, with flexibility around operational needs and your personal working style.
It's important to us that you feel part of our team from the start. We stay connected with regular check-ins and team meetings, and there's always someone around for support or a quick chat.
Are you ready to join our movement?
We think this role's going to be popular and are expecting to attract high interest so we strongly encourage early applications to avoid missing out - closing date is 01/09/2025
What a day might look like for you
No two days are the same at the RSPCA. As Infrastructure Operations Manager, your role is key in keeping our IT systems robust, secure and running smoothly. A typical day might include:

• Technical Leadership:providing technical leadership to the team managing our infrastructure platforms. Infrastructure Oversight: Plan, maintain, and monitor the performance of cloud services and network infrastructure.
• Incident Management: Manage incident and problem resolution, including conducting root cause analysis.
• Collaboration & Implementation: Work closely with service teams, suppliers, and project managers to implement changes and improvements to the infrastructure estate.
• Documentation & Compliance: Ensure documentation is up-to-date and operations align with best practices and compliance standards for daily operations and disaster recovery.
• Change & Release Management: Contribute to change and release management processes.
• Operational Readiness: Ensure new technology rollouts are operationally ready.
• IT Support: Participate in the IT support weekend rota.

For a more detailed look at this role, please refer to the attached role profile.
What you'll bring:
You're a confident and collaborative technical leader with experience managing infrastructure services in a complex, hybrid IT environment. You'll also bring:

• Extensive experience in 3rd line infrastructure support.
• Exceptional troubleshooting and analytical capabilities.
• Proven expertise in leading and mentoring IT support teams.
• Broad knowledge of infrastructure technologies, including Google Workspace and Cloud Platforms (GCP), LAN/WAN and wireless technologies, and Microsoft client and server solutions.
• A strong grasp of IT service management and operational processes, such as ITIL.
• The ability to work independently and flexibly, while cultivating strong stakeholder relationships.
• A commitment to continuous improvement, consistently seeking opportunities to enhance performance and resilience.

Are you the technical leader we're looking for? Join the RSPCA and help us create a better world for every animal.
Successful candidates for certain RSPCA roles will need to undergo a Disclosure and Barring Service (DBS) check.
Applicants must have the legal right to work in the UK - We are unable to sponsor visas at RSPCA
Final note from us & good luck with your application!
We want to ensure we do all we can to give you a positive candidate experience through our recruitment. Whilst we do try to give feedback where we can, sometimes due to receiving high levels of applications, this may not always be possible
We are building the future of a diverse Society, and our priority is to support animal welfare by finding people from all backgrounds who are committed to our mission. For this reason we actively encourage a wide diversity of applications - in particular from members of minority ethnic groups, and people with disabilities - as these candidates are currently under-represented at the RSPCA. Your transferable skills & lived experiences could make you a valuable addition to our RSPCA Family!
Should you need any support with your application or interview process please contact / 0300 123 0685.
Our mission is to ensure animals have a good life by rescuing and caring for those in need, by advocating on behalf of all animals and by inspiring everyone to treat them with compassion and respect