Job Description

Position Overview

We are seeking a motivated and results-driven

Inside Sales

colleague to join our team. In this role, you will be responsible for generating new business from both inbound leads and re-engaging lapsed accounts.
The ideal candidate will have Inside sales experience within freight forwarding, logistics, or transport services, with strong communication and relationship-building skills.

Key Responsibilities

Customer Engagement

Make outbound calls to potential and existing clients to promote freight services (air, sea, road, courier). Re-engage dormant or lapsed customers, focusing on win-back opportunities. Provide quotations via ops teams and/or rate requests, and follow-ups to secure bookings.

Sales Support & Administration

Update customer records, and track activity. Collaborate with operations/customer service teams to ensure smooth onboarding of new clients.

Performance & Reporting

Work towards individual sales targets (calls, meetings booked, new accounts opened, revenue).

Key Skills & Competencies

Excellent telephone manner and communication skills (verbal and written). Ability to build rapport and convert cold leads into active opportunities. Strong organisational skills and attention to detail. Ability to work independently and manage time effectively. Commercial awareness of freight forwarding and logistics services.

Experience & Qualifications

Prior experience in

inside sales, telesales, or account management

(ideally within freight forwarding, logistics, or transport). Knowledge of shipping modes (air, sea, road, courier) is highly desirable. Competence with

Excel, and Outlook

. GCSEs/A-levels (or equivalent); degree preferred but not essential.

KPIs & Targets

Number of outbound calls/emails per week. Conversion of leads into qualified opportunities. Number of new accounts won per month/quarter. Revenue contribution from re-engaged or new customers.

What We Offer

Competitive salary. Opportunity to grow within a fast-paced SME freight company. Training on freight forwarding services and systems. A collaborative team environment with direct input into sales strategy.
Job Types: Full-time, Part-time, Permanent

Pay: 24,420.00-30,000.00 per year

Expected hours: 40 per week

Benefits:

Company pension
Ability to commute/relocate:

Witham CM8 3YQ: reliably commute or plan to relocate before starting work (preferred)
Experience:

Inside Sales: 2 years (preferred)
Work Location: Hybrid remote in Witham CM8 3YQ