Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Responsibilities

Vendor relationships-


Manage global bids and programs - EOL products, company standard changes etc Account mapping Internal Vendor AM-CDW relationship Regular cadence calls (monthly) Negotiation of discounts


Customer relationship -


Own and Manage Operational cadence calls - What we do well, what need improving Open quotes and Back order updates - Structured, Scheduled meetings Building and delivering Regular reports Inventory management Customer onboarding Operational Escalation 1st Point Renewal management software and managed services Catalogue ownership Customer SLA management in relation to Product fulfilment and query response times Servicetrack onboarding High value/complex Quotes/Orders Grow attach rates Supporting meetings and QBR preparation Build and maintain processes to deliver high customer experience Work alongside Account Director to establish customer communication workflows (i.e inbox management)


Internal relationship -


Contribute To Account plan Co-ordinate customer expectations to relevant departments Internal 1st point of escalation - examples - Credit, invoicing, Sales Support, Regular Cadence and collaboration with Seller and Sales manager.


Personal development -


Learning Technology Basics Learning sales and customer service basics Process improvement Best practice sharing Individual Development Plans (certifications, accreditations, LEED, Project Management, etc)

What you need to succeed:

Must-have:

Excellent communication and negotiation skills Prioritising, time management and organisational skills Relationship management skills and openness to feedback Ambitious - this company offer excellent financial and personal development and are looking for individuals who are driven and highly motivated Inquisitive in your approach to understand your clients' needs and what products/services will suit them Setting goals A good understanding of Microsoft Office and other productivity tools Flexible attitude with sound team ethic, and a penchant for quality in everything you deliver Highly motivated in your approach, striving for success within your personal and professional life Self-motivated and looking for challenge Ability to be proactive with proactive thinking Ability to resolve conflict situations Ability to work towards deadlines Capability of grasping business complexities with a disposition to solve issues and drive optimisation of processes Ability to work on own initiative and in a team Positive, enthusiastic and supportive Ability to take ownership of and progress queries to resolution Ability to work under pressure and apply existing knowledge to unknown areas Passionate, professional, with a 'can-do' attitude always

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.


CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.