JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview
Embedding a high-performance sales culture and developing relationships with the team supporting and coaching team members to manage the delivery of your individual and team target.
Key tasks
Sales Delivery
Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
Ensuring digital leads are converted within agreed SLA's
Organise and tracking of all potential leads maintaining MIS.
Resolution and removal of blockers to support target achievement.
Generate and share information on individual and team performance.
Provide quality customer service, role modelling values in all interactions with clients.
Achieve and monitor the progress of KPI's on a daily / weekly/ monthly basis
Senior stakeholder engagement across the wider business
121 coaching on sales relevant areas to improve performance
People Management
Daily coaching and development of team members.
Manage any employee relations issues in line with the policies set out by the business.
Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
Identify address any training and development needs and ensure teams have a personal development plan.
Hold team briefing sessions / workshops to update the team on best practice.
Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner.
Own individual and team call observation feedback to manage and improve sales quality
Completion of regular performance reviews and support goal setting
Provide guidance and answers to staff
Organise engagement activities
Knowledge and Skills
(what you know and what you can do)
Essential -
Excellent Communication Skills
Ability to work as part of a team
Coaching and mentoring skills
Understanding of sales processes
Attention to detail
Decision making skills
Problem solving skills
Organisations skills
Knowledge of all Microsoft office applications
Strong analytical skills
Desirable -
Possess a strong understanding of our products, our competition in the industry and positioning
Ability to use a dialler / contact centre technology
Experience
(what you have done)
Essential -
Previous experience of working in a fast-paced B2B sales environment
Desirable -
Previous experience of Team Management
Job Type: Full-time
Pay: Up to 34,500.00 per year
Benefits:
Canteen
Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Referral programme
Sick pay
Work from home
Experience:
Sales: 2 years (preferred)
Work Location: In person
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