Job Description

Details

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Reference number

437630

Salary

38,332
Plus 1,750 location allowance
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Higher Executive Officer
C4

Contract type

Permanent

Business area

FCDO Services - Customer Relationships

Type of role

Commercial

Working pattern

Full-time

Number of jobs available

2

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Hanslope, South East England, MK19 7BH

About the job

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Job summary

At FCDO Services, we protect the UK's interests at home and overseas. We design and construct secure government buildings, courier diplomatic packages worldwide, safeguard government tech, and a whole lot more.

Job description

Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we're on. In our world, it all matters.


Balancing quality and value is a real skill, and it's one shared by our Commercial team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you've got the opportunity to join them.

Understanding customer needs.

Winning exciting bids.

Knowing the impact of your work.

It all matters.

Build powerful insights, craft our future

As an Insights Manager at FCDO Services, you'll play a pivotal role in the shaping our future. You'll be assigned a portfolio, strategic or customer. You'll seek to gain a deeper understanding of customer perspectives on the strategic position of FCDO Services compared to competitors. Build your insights from a mix of formal, informal, qualitative and quantitative methods. This will include conducting interviews, looking at financial data, and surveys.

Turn insights into impactful plans

Once you've gathered information, you'll interpret it into useable, clear insights. From there, you'll determine the most appropriate approach for each insights project. Plus, you'll formulate a structured annual research plan to monitor progress and ensure that all milestones are being met.


You'll be like a lens into our future. With your insight and plans being actualised months down the line, which will be rewarding to see.

What you'll bring to our team

Experienced and comfortable in a customer-facing role, you can provide high levels of service. You're confident and effective at dealing with multiple stakeholders, both internal and external. This is backed by strong communication skills, verbally and in writing.


Also, you're highly organised with superb time management skills, you're able to apply project management principals too. Even under pressure, you're able to stay calm and manage changing priorities. This is complemented by experience providing administrative support and meeting management. You can collate, prepare and analyse data for customer, financial and/or commercial reporting. Your attention to detail is strong and backed by proof reading experience. High proficiency with Microsoft Office, PowerPoint and Excel will be key too.


It would be desirable for you to have knowledge how FCDO Services, as well business (product/service) lifecycle. And experience of any of the following: running customer budgets, project financials and/or delivery processes; preparing and delivering presentations to audiences; using CRM, Project Planning or ERP system.

Discover the support you need to grow your career further

But we're always looking to improve - just like you. That's why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you'll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, cafe, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.


Every single colleague must be security cleared before joining us. If you're successful in your application, we'll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/


To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you're welcome and valued. It's what makes us a Disability Confident employer. And why we're recognised as a 'Carer Confident' workplace. And it's how you know you're joining an inspiring, inclusive organisation.

Person specification

We are looking for people with:

Recent and relevant experience developing insights within private and/or public sector organisations including research, evaluation, reporting and recommendations. First-hand insight into applying strategic thinking, research, and the analysis to development of strategy, product development and business improvement with track record of direct stakeholder engagement. Experience managing the on-time development and delivery of documents requiring multi-stakeholder input and approvals. Experience compiling corporate or similar externally published documents/reports. Confident in analysing, interrogating and evaluating information. A track record of successfully influencing and collaborating with diverse stakeholders, securing understanding and key stakeholder and organisational buy-in. Able to build relationships and negotiate complex environments, dealing effectively with resistance and refining position & messaging to address. Dealing effectively with questions and resolving problems in a collaborative way. Excellent written and verbal communication skills, able to translate, summarise and present complex information and arguments simply and succinctly in an accurate and engaging way. Confident communication and presentation style. Highly organised, detail oriented and deadline driven. A team player with business acumen. Adaptable and flexible, able to respond to changing priorities.

Behaviours

We'll assess you against these behaviours during the selection process:


Communicating and Influencing Seeing the Big Picture Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:


Recent and relevant experience developing insights within private and/or public sector organisations including research, evaluation, reporting and recommendations. First-hand insight into applying strategic thinking, research, and the analysis to development of strategy, product development and business improvement with track record of direct stakeholder engagement. Confident in analysing, interrogating and evaluating information

Benefits

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Alongside your salary of 38,332, FCDO Services contributes 11,104 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role. Annual leave starting at 25 days. A culture encouraging inclusion and diversity. A Civil Service pension. Free shuttle bus available between central Milton Keynes and Hanslope Park

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific questions.


Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.


Your CV should include:

No personal identifying details Career history with key responsibilities Skills and experience Achievements Qualifications

Your personal statement should outline your interest in the role.


Candidates will only be sifted on answers provided to the job specific questions which are outlined in the application form.


Those that are successful will be invited to a MS Teams or Face to face interview.


At the interview you will be asked a blend of questions on technical skills and behaviours.


Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdraw. Please see our candidate guidance for more information on appropriate and inappropriate use.


Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.



Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Resourcing Team Email : Fcdoservices.recruitment@fcdo.gov.uk
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Recruitment team

* Email : Fcdoservices.recruitment@fcdo.gov.uk