Job Description

Pod:

Insight & Strategy

Stem:

Insight

Reports to:

Senior Insight Research Analyst

Direct reports:

None

Red Kite's Expectations

To deliver the excellent services we promise to customers we need to know our stuff,


scrutinising our data, translating and converting it into business-building insight for the


organisation and our customers. We also need to be outward-looking, knowledgeable


about social and economic developments impacting our own and other sectors, and


be hungry for new and exciting ways of improving how we do business.




Carrying out root cause analysis and using data to produce recommendations and


solutions comes naturally to you. What's more, you know how to apply logical thinking


to derive insights using data analysis and research techniques to evidence intelligence


and aid decision making. You are able to get to the heart of issues quickly. You are a


good communicator, someone who is motivated by meaningful insight and research


and able to encourage others to use this intelligence to support the business.

Key Responsibilities

Helping to pinpoint learning outcomes from all data analysis, particularly performance information and customer satisfaction data


Able to use a range of techniques to help manipulate, analyse and visualise
your findings
Collection and administration of performance indicators, checking relevance
and accuracy
Helping with collation of performance reports to the leadership team, using
hawk-like attention to detail to ensure the accuracy of data
Conducting first level research to support the formulation of existing and future
business decisions including the implications of new legislation, government


policy and developments in the wider community which impact on our plans,


policies and strategy
Collecting comparator information and sharing the insights to encourage and
improve our performance
Proactively identifying problems during the course of analytical work, escalating
to and working with the Senior Insight Analyst to ensure solutions are actioned
Supporting to help develop our insight methodologies and digital
transformation, updating ways of working, focusing particularly on efficiency


and improved outcomes for the customer
Support the team and wider business in focussing on and delivering the
objectives of our corporate strategy

Our essentials

o Self-motivated with high levels of accuracy and attention to detail


Someone who knows their stuff and can tell a story through data and insight,
communicating it clearly
Someone who has a passion and curiosity for problem solving and thinks
logically, focussing on our objectives



A strong team player who works openly and creates a positive, solution-focused
atmosphere - a person with real integrity
An approachable character who supports decisions but who also constructively
challenges them when appropriate
Someone with time management skills who get things done and prioritises to
meet deadlines
Embrace and live our values of Partnership, Respect and Pride

Added extras

o A passion for growth, innovation and continuous improvement, eager to


deliver excellent value for money services


A collaborative working style, effective at engaging with, influencing and
enthusing colleagues and other stakeholders
Be open and honest, and take ownership of situations

Qualifications, Skills & Experience

We have a dedicated team here at Red Kite that supports employees with all things


Learning and Knowledge. This role requires you to:


Have excellent verbal and written communication skills Be technically capable, with expertise in Excel, with PowerBI experience a
bonus
Have experience of carrying out analysis of a financial, academic or business
nature and interpreting that information and data to generate actionable


insight.
Have experience of working as part of a team in a customer-focused
organisation
Be able to build effective and productive working relationships with staff,
managers and customers