Job Description

Details

-----------

Reference number

430518

Salary

55,000
Circa
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Other

Contract type

Fixed term

Length of employment

18 months

Business area

MAPS - Pensions Dashboard Programme

Type of role

Analytical


Business Management and Improvement

Customer Insight

Project Delivery

Working pattern

Flexible working, Full-time, Homeworking, Job share, Part-time, Compressed hours, Part year, Shift working

Number of jobs available

1

Contents

------------

Location About the job Benefits Things you need to know Apply and further information

Location

------------


138 Cauldwell Street, Bedford, MK40 1SU, United Kingdom

About the job

-----------------

Job summary

Insight Manager (Pensions)

c.55,000 per annum

Bedford

Fixed Term Contract (18 months)

Hybrid Working

Are you ready to become the go-to expert in insight, leading high-impact research that shapes the future of Pension programmes at MaPS? As part of our team of Insight Managers, you'll take full ownership of strategic research projects--from commissioning to delivery--translating data into actionable insights for senior stakeholders.. You'll become the Insight team's go-to expert on the needs of MaPS pensions customers and contribute significantly to MaPS' customer "Impact" programme. If you thrive on building strong networks with stakeholders and research partners, and want to make a real difference in financial wellbeing, this is your opportunity to lead the pensions insight agenda at the heart of MaPS.


You'll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.

Job description

The Insight Manager will report directly to Senior Insight Manager. In this role, you will be responsible for:

Key Responsibilities:

Commissioning robust and high-quality research that brings insight to the organisation's heart Lead on the translation of stakeholder requests into effective research briefs; Effective day to day management and delivery of research projects to time and budget resolving any issues or problems in a timely way, flagging issues where appropriate Management of research agency relationships to deliver high quality projects, including ensuring that research materials (e.g. questionnaires, discussion guides) and deliverables (e.g. presentations, data tables) are of a high quality and meet project and business objectives; Effective management of internal stakeholders, and where appropriate developing relationships with external stakeholders and subject matter experts, to identify evidence gaps and insight opportunities; Objectively analysing quantitative and qualitative data, including analysis of complex datasets to ensure our insight stands up to external scrutiny and meets business needs; Working with partner agencies to deliver robust, insightful and attractive deliverables (both Power Point presentations and written reports) that tell a compelling story - and presenting these stories to senior internal stakeholders and answer the business objectives; Developing a thorough understanding of financial wellbeing and financial capability, with a particular focus on pensions and retirement.

Person specification

You will need to demonstrate the following skills and experience.

To excel in this role, you will need to demonstrate:



Relevant experience working in research (either agency-side and/or client-side) commissioning or carrying out research and delivering insight. Experience in delivering insight programmes that focus on customer needs and / or customer outcomes. Deep knowledge and demonstrable practical application of conducting and/or managing both qualitative and quantitative research projects. Proficient in research design, development of discussion guides and questionnaires, managing fieldwork, analysis, and reporting; Ample experience of research project management and delivery, including resolving problems in a timely manner, and flagging where appropriate; Demonstrable experience of managing third party agencies and/or internal operations departments effectively; Experience of analysing quantitative and qualitative data, including complex datasets; Demonstrable experience in using consumer and market insights (both qualitative and quantitative) to tell a compelling and insightful story, in a range of formats including PowerPoint and written reports; Expert at using analytical and influencing skills to present complex information and answer questions from different audiences (e.g. senior management, policy makers and industry groups); Experience of effectively engaging, negotiating and working with subject matter experts and other key stakeholders. Proficiency in advanced Excel functions (e.g. creating formulas, lookups and references, pivot tables).

Benefits

------------


Alongside your salary of 55,000, The Money and Pensions Service contributes 15,933 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

About Us

The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.


At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

Caring

We care about our colleagues and the people whose lives we are here to transform.

Connecting

We will transform lives through our ability to make positive connections.

Transforming

We are committed to transforming lives and making a positive societal impact.

Our Inclusive Working Environment

By fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."


Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.

What We Offer

Generous Annual Leave - 30 days plus Bank Holidays Pension scheme - contributions matched 2 to 1 (up to 10% of your salary) Interest-free loan for season tickets for buses and trains Cycle to work Scheme Subsidised eye tests & flu jabs Life assurance scheme Give as you earn scheme Employee assistance programme (EAP) PAM Assist and PAM Life scheme (Wellbeing) Enhanced family and sick pay Paid volunteering (2 days a year) Recognition Scheme Discounts portal to numerous retailers

Flexible Working

At MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

Career Development

In MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.

Things you need to know

---------------------------

Selection process details

Application Process

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: recruitment@maps.org.uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.

Step 1: Submit Your Application

Open: 26th September 2025 , Deadline: 12th October 2025


Please submit an up-to-date CV that clearly outlines your recent experience and demonstrates how you meet the criteria for this role.

Step 2: Telephone Interview

Between: 27th September - 14th October 2025


Candidates who meet the initial criteria will be invited to a friendly, informal telephone interview with the Reed team. This is an opportunity to discuss your experience and gain further insight into the role.

Step 3: Final Stage Interview

Week commencing: 27th October


Successful candidates will attend a formal interview with the MaPS team.

Duration: Approximately 1 hour Format: Competency-based questions and a presentation.

Job Reference:

MaPS00986

Close Date:

12/10/2025

Reserve List

If you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.



Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

---------------------------------


Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

#

Job contact :

Name : Sophie Rigney Email : Sophie.rigney@reed.com
#

Recruitment team

* Email : moneyand.pensions@reed.com