Job Description

Job Overview

Installation & Account Management Technician

Location:

Derby based business

Reports To:

Installation and Training Manager

Type:

Full-Time - Field-Based with Client Visits

About Us

We have created a cutting-edge, unique Vibration (HAV and WBV) measuring and monitoring solution, one that helps companies stay compliant and protect their workforce. Our unique solution includes tool-mounted holsters, operator-assigned sensors and site-based beacons -- all working together to provide real-time data for proactive and efficient vibration management. The whole solution is developed, manufactured and distributed from our group offices in Derby

Position Summary

We're looking for a proactive, tech-savvy and personable

Installation & Account Management Technician

to take ownership of both deploying our HAV monitoring systems and supporting our clients post-installation, this will include existing accounts already operating with the HAVSPRO system. This hybrid role is perfect for someone who enjoys hands-on technical work and building lasting client relationships.

Key Responsibilities

Installation & Training

Initial consultation with onboarding clients, distribute pertinent documents in line with the installation procedures currently in place Using the SIXIS Technology programming system and data returned from the client, Configure holsters with specific tool data (manufacturer, model, type, service date, etc.) Program sensors with operator-specific data (name, works number, HAV thresholds) Install site beacons and ensure all components are properly registered and functioning. Bond holsters to tools using specialised adhesives Deliver on-site PowerPoint presentation and administer a short operator test (20 questions). Train tool operators on correct use of the system, ensuring understanding and compliance Conduct manager training on the web dashboard, including interpreting data and applying insights

Client Support & Account Management

Conduct follow-up visits to ensure correct system use and troubleshoot any issues. Review vibration data with clients to identify trends, potential risks, and non-compliance areas. Provide tailored advice on corrective actions and best practices. Build and maintain strong relationships with site managers, safety officers, and operational staff. Identify opportunities to optimise system usage or upsell additional services/components.

Skills & Experience

Essential:

Strong technical aptitude and experience of power tools Excellent verbal and written communication and presentation skills Confidence speaking to groups and conducting training sessions Ability to understand and explain data in simple terms Comfortable traveling and working on-site with clients

Desirable:

Experience in health and safety, vibration monitoring, or industrial tool environments Background in technical sales, field service, or customer support roles Familiarity of power tools Exposure to construction, engineering, civils type areas Familiarity with data dashboards or monitoring/reporting platforms

Other Requirements

Full UK driving licence. Willingness to travel including overnight stays where required. Right to work in United Kingdom.

What We Offer

Competitive salary with a commission scheme in place. Full training on our HAV system and installation procedures In depth regulation training Opportunity to be part of a fast-growing, safety-driven company. Autonomy and variety in a field-based, people-oriented role.
Job Type: Full-time

Pay: 33,000.00-35,000.00 per year

Additional pay:

Commission pay
Benefits:

Canteen Company pension Discounted or free food Free parking On-site gym On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Work authorisation:

United Kingdom (required)
Willingness to travel:

75% (required)
Work Location: Hybrid remote in Derby DE1 3TN

Reference ID: STL ITech 8725