Job Description

: Installation and Support Engineer - Leeds and surrounding area

Attention, self-motivated Security Engineers! We have an exciting

Installation and Support Engineer

role coming up in our Operations team and we want to hear from YOU. If you're an experienced security engineer looking for a field-based role that'll help you build your knowledge and experience, keep reading to find out what we're looking for and how you could fit into our team here at iFacility.

Who are we?

We manage security for some of the world's biggest brands (Burger King, anyone?). Our tech keeps people and property safe up and down the country, doing things like helping businesses tackle the scourge of shoplifting and making sure food production lines are getting it right. We're growing fast, so if you're self-motivated and care about providing the highest level of customer service, this is an exciting time to come on board.

What you'd be doing in this role

Installing security systems

- following System Design Specifications and in line with Industry Standards

Carrying out scheduled maintenance checks

- these are part of our agreed standards, and you'll be keeping tabs on all areas of the security systems we've installed

Troubleshooting

- when customers run into issues with their security hardware or cabling, you'll be fault-finding and coming up with solutions, including replacing parts when necessary

That all-important paperwork

- whether you're installing or maintaining, you'll make sure we've dotted all the Is and crossed all the Ts on the field visit paperwork before you head off

Training our customers

- you'll teach them the basics of how to use their new security system

Following up

- you'll update our customers with the outcome of your visit to their site, letting them know what needs doing next or when we'll next come and see them (and relaying it to our support team to arrange)

Keeping learning

- technology evolves all the time, so you'll spend some of your time keeping your systems knowledge up to date and learning about changes to hardware and installation methods

Training

- you'll undertake in-house and external training on everything from systems certification to Health and Safety and any other duties required to carry out the role of Installation and Support Engineer!

For this role, you'll need to...

Set an example of excellent quality, safety and attention to detail when installing and maintaining security systems Have a good range of experience in: Installation, routine maintenance and troubleshooting on CCTV, intruder and access systems, and on data installations Using hand and power tools to install CCTV Systems Different business sectors, such as retail and manufacturing A range of security brands, such as Hikvision, Hanwha, Paxton and Orisec Show you've worked in a range of environments with minimal guidance Have some flexibility with your working hours and work schedule Be able to travel, with some overnight stays for training or work further afield as needed Be able to pass security vetting - DBS, credit check and references for up to 7 years[1] of previous employment Show you can work safely and in line with Health and Safety legislation Adhere to our policies and procedures, and be a great iFacility representative through best practice and making sure you and your vehicle are always smart and professional

At a glance: the qualifications we'll be looking for

Minimum of 2 years' experience in security installation and maintenance Hold a valid CSCS/ECS card or be prepared to attend training Understanding of quality standards UK driving licence (this one's essential!) Good computer skills Experience of driving a company van and using the relevant tools and equipment

What you'll be like as a person

Positive, can-do attitude - self-motivated and able to respond to our customers quickly and professionally Great communication skills - able to build strong working relationships and rapport with our customers and other members of your team Great problem-solving skills - using your initiative to find suitable solutions or quickly report issues to our customer service team Great organisational and planning skills Honest, reliable, trustworthy, friendly and a good time-keeper Willing to learn and take on responsibility for your own personal development Have a passion for providing the highest levels of customer service Motivated to learn new skills and knowledge in your role and beyond A strong team player - willing to share your knowledge and experience, and to carry out training or supervise another team member if needed

The benefits you'll enjoy

A competitive salary, plus paid overtime Generous annual leave, plus bank holidays Comprehensive training package Career development support Great working environment Free parking Employee referral bonus Wellness programmes Free tea, coffee and squash Overnight allowance for occasional staying away Monday to Friday working (paid overtime for weekends) Employee Assistance Programme

Which reflects our Company values

Loyalty - unwavering allegiance to our customers and team, and commitment in helping them reach their goals.

Professionalism - exemplary conduct and expertise in our industry.

Venture - strategic risk taking with a pioneering spirit

A few things to note

We're an Equal Opportunities Employer and abide by the Equalities Act 2010. As a security company, it's really important that we carry out background checks before you come and work with us. If your job application is successful, we'll carry out a basic DBS, 5-year employment reference history, credit search, social media check, ID Verification, Right to Work check and 5-year address verification.

Find out more and apply today!

To learn more about us and what we do, visit our website at www.ifacility.co.uk.

If this sounds like it could be the role for you, please send your CV to careers@ifacility.co.uk - we're looking forward to hearing from you!

note at the bottom references 5 years. Should this be changed?

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 04/08/2025
Reference ID: ISEL
Expected start date: 04/08/2025