Job Description

Job Title:

Installation Coordinator

Location:

Home Based (Travel to Washington, NE38 9BZ may be required to attend meetings and for initial induction)

Hours:

Full-Time Monday to Friday

Salary:

Competitive

About Us

Founded in 1969, Roundel Manufacturing is a family-owned business with over five decades of experience in the design and production of high-quality furniture, with a particular focus on kitchens. Based in Washington, Tyne & Wear, we manufacture and supply bespoke furniture solutions to UK private developers and through our own established retail brand - Nixons Kitchens & Interiors.

Known for our commitment to craftsmanship, innovation, and excellent customer service, we are continuing to grow and strengthen both our brand identity and digital presence.

The Role

We're looking for a highly organised, customer-focused Installation Coordinator to support our Regional Contracts Managers and ensure the smooth delivery and installation of kitchens across multiple sites.

This is a key administrative position where your accuracy, communication skills, and ability to remain calm under pressure will contribute to a first-class experience for both housebuilders and homeowners.

Main Responsibilities

Provide comprehensive administrative support to Regional Contracts Managers and field-based teams. Respond promptly and professionally to incoming calls and emails from site managers and customer care departments. Prepare accurate quotations and place orders for both FOC (free of charge) and chargeable products. Coordinate and book installations, ensuring timely delivery of kitchen components to site or homeowners. Process installer paperwork, raise any necessary orders, and ensure all follow-up actions are completed. Log and monitor customer care enquiries, updating internal systems to reflect real-time progress. Work collaboratively with internal departments, installers, and external contacts to proactively resolve issues.

Essential Skills & Experience

Previous experience in a customer service or coordination role. Excellent written and verbal communication skills. Strong organisational abilities and meticulous attention to detail. High level of IT literacy with confidence using multiple software systems. A proactive, solutions-oriented mindset. Ability to manage and prioritise workload independently. Comfortable working to team and individual performance targets in a fast-paced environment. Punctual, reliable, and able to meet strict deadlines. A willingness to learn, adapt and grow within the role.

Why Work with Roundel?

Join a long-established, family-run business with a strong reputation in the industry. Help shape how we deliver excellence to customers Be part of a supportive, forward-thinking team in a business that values innovation and initiative. Competitive salary offered.
Job Types: Full-time, Permanent

Pay: From 24,570.00 per year

Benefits:

Company pension Employee discount On-site parking Work from home
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: Remote