Job Description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!


At Trustpilot, we believe education isn't just about training - it's about empowerment. We're looking for a creative and strategic Instructional Designer to shape how our users and global Commercial teams learn, understand, and adopt our products with confidence.



Sitting at the intersection of product, marketing, and enablement, this role will be key to designing engaging, scalable learning experiences that turn complexity into clarity. You'll help us move towards a standardised learning platform, build structured paths and certifications, and ensure that every programme not only informs - but inspires action.



If you love transforming technical detail into compelling learning journeys, thrive on cross-functional collaboration, and know how to make education a driver of product adoption and business impact - this one's for you.

What you'll be doing:

Partner with Product Marketing, Sales Enablement, Commercial, and Product teams to design structured, scalable learning paths across Trustpilot's product portfolio Become an expert in Trustpilot's product suite and translate complex, technical information into engaging, accessible content Manage and optimise our learning platform to ensure training is easy to access, track, and update Create curriculum and certifications that build product confidence and ongoing proficiency (e.g. demo certifications) Develop multi-format learning experiences -- from self-paced modules and videos to live sessions and guides -- that encourage retention and real-world application Support new hire onboarding with structured product education programmes and resources Track and report on learner progress, adoption, and programme effectiveness, using KPIs and feedback to continuously improve impact Align closely with Product Marketing to ensure training reflects product launches, go-to-market strategies, and competitive positioning Contribute to a consistent, scalable content library that supports training, Help Centre resources, and in-product education

Who you are:

Experienced in instructional design, learning experience design, or similar roles within SaaS/technology companies Confident applying adult learning principles, instructional design methodologies, and working with learning platforms (LMS/LXP) Skilled at building end-to-end learning journeys -- from needs analysis to design, delivery, and evaluation Creative in developing learner-centred content across multiple formats (eLearning, video, facilitator guides, job aids, etc.) Comfortable partnering with both technical and non-technical stakeholders to make complex information clear, relevant, and engaging Strong communicator with excellent attention to detail and project management skills Curious, proactive, and motivated to innovate and elevate the learner experience

What's in it for you:

A range of flexible working options to dedicate time to what matters to you Competitive compensation package + bonus 25 days holiday per year, increasing to 28 days after 2 years of employment Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist Pension and life insurance Health cash plan, online GP, 24/7, Employee Assistance Plan Full access to Headspace, a popular mindfulness app to promote positive mental health Paid parental leave Season ticket loan and a cycle to work scheme Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more. Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don't feel you don't meet all the requirements, we'd still really like to hear from you!



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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever -- to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial -- we help consumers make the right choices and businesses to build trust, grow and improve.



Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.



We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas.



Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you -- we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.


Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.