Job Description

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title:

Veterinary Insurance Administrator

Location:

Bletchingley, Surrey

Job Type:

Fullt-ime 40h p/w Monday-Friday

About Us:

North Downs Specialist Referrals is a progressive, team-oriented Referral Veterinary Hospital located in Bletchingley, Surrey. We are dedicated to delivering outstanding care to animals and exceptional support to our clinical and non-clinical teams. We are currently seeking a reliable and proactive Insurance Administrator to join our team. This is a permanent full-time position working 40h per week Monday to Friday.

To process all insurance forms in liaison with clients, clinicians and insurance companies Managing insurance claims Completing and processing claim forms Dealing with insurance queries from clients, referring veterinary surgeons and insurance companies Managing insurance claims

For direct claims

Liaising with clients re payment of admin fee and deposit Talking client through the process and ensuring that all forms are correctly completed Liaising with insurance companies to organise pre-authorisation when necessary Following up any queries between client and insurers Arranging pre-authorisations for client Maintaining monthly report of claims submitted Scanning documents into Jupiter System Other admin tasks as may occasionally be requested by the Client Care Manager and to support the rest of the Admin team (e.g answering telephones, arranging appointments etc).

The ideal candidate will demonstrate;

Experience in the same or similar role Attention to detail Good customer service skills Confident telephone manner Good team working skills A knowledge of the veterinary profession would be an advantage

Benefits

5 weeks holiday + bank holidays + Birthday Leave Extensive free online Linnaeus CPD program Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave E-car salary sacrifice scheme Employer contribution pension scheme Wellness program including: + Employee assistance program
+ Eyecare voucher scheme
+ Free annual Flu jab
+ Cycle to work scheme
Recruitment referral reward scheme

About Us:

North Downs Specialist Referrals are an internationally acknowledged referral centre of excellence for specialist veterinary care. Our RCVS accredited practice offers access to one of the largest groups of veterinary specialists within the UK and Europe. We are continuously aiming to provide the highest standards of medical and surgical care for our patients within a caring and compassionate environment.


Our team consists of over 60 Registered Veterinary Nurses (RVN) and 31 recognised specialists in surgery, internal medicine, ophthalmology, oncology, neurology, cardiology, dentistry, diagnostic imaging and anaesthesia.


North Downs Specialist Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.



At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.



We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.



All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about NDSR, Linnaeus or the role please contact our Talent Acquisition team at sofia.thackray@linnaeusgroup.co.uk


#LI-ST1 #LI-Onsite


We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing - valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk