Job Description

About The Lettings Hub

The Lettings Hub are a prop-tech company who provide technology driven products and services to manage lettings. We work with a national network of letting agents and provide a range of services to help our clients with the move-in process. This includes completing the necessary checks on potential tenants before they move into a landlord's property, as well as a range of additional property insurance products and services to support the letting agent, tenant and the landlord.

The Role:

in this busy and varied role, amongst other activities you will be responsible for:

Preparing and issuing renewal terms to policyholders in line with regulatory requirements. Monthly renewal retention targets are set across all relevant insurance products, you are targeted against these product lines whilst ensuring you are adhering to regulations, by inbound and outbound renewal call handling Handling a range of enquiries from existing customers (tenants as well as landlords) Providing support to policyholders in relation to potential claims and liaising with insurers on their behalf. Establishing the needs of customers based on the individual risks they are seeking to insure Managing multiple incoming customer mailboxes and administrative processes to an SLA Develop and execute initiatives to see a significant reduction in the monthly volume of policy cancellations. Working in a high-performing and process-driven environment, following scripts/call guides Proactively engage with customers who are looking to cancel and retain their business. Liaising with partner insurers to obtain competitive rates on new risks to be insured. Managing and developing relationships with our broker clients to increase business and ensure growth of these schemes. Arranging policies for new and existing customers, including requests from our third-party insurance brokers, via telephone, post and email

The Preferred Candidate will:

Have persuasive communication skills, be an effective negotiator, a confident decision-maker, posses first rate customer service skills, and IT literate. Able to work to timescales, you will be enthusiastic, be able to work independently and in a team, and results oriented. If you also remain cool under pressure, and are open to learning new things, this could be just the role for you!
Previous insurance experience and awareness of compliance/regulatory requirements is required

You must be in easy commute of Peterborough

Full-Time

:

40 hours per week - (Shift pattern and a Saturday is required 1 in every 4 weeks)

If targets are met there is a monthly performance bonus payable for this role.

About Us

The Lettings Hub is a unique supplier of technology-driven products and services that simplify and speed up the lettings process. Specialising in referencing, insurance and other rental properties services, The Lettings Hub are trusted by many leading agency brands and help over 20,000 people move home each month.

The Lettings Hub combine the best of technology with invaluable experience, which informs everything we do. We aim to exceed our customer's expectations and do it with a smile. Since first starting out in the business that principle hasn't changed.

We believe in treating people the way we want to be treated - respectfully and inclusively - and investing in those we work with and partner. So as we continue to expand our team of over 100 dedicated, brilliant people, why not come and join us and work in a great team of passionate and hardworking people!

Located on the Lynch Wood Business Park we offer our people a fun, friendly and flexible working environment with many benefits such as career & salary progression and we love rewarding our people with our recognition awards and schemes.

Selection decisions will be based on merit and suitability against the above criteria.

Come and join a great team of dedicated and hardworking people!

Job Types: Full-time, Permanent

Pay: From 25,750.00 per year

Benefits:

Company pension
Work Location: In person