Job Description

One Broker (part of the Jensten Group) are looking for a Personal Lines Account Handler to join our Thatched Property team on a full-time, permanent basis.


While Jensten have recently celebrated becoming a company of 1000 employees, our Norwich office is made up of a very friendly 70 + people. This exciting opportunity sits within our successful and growing Thatched Property team - a team that handles a unique scheme with over 3 million GWP, managing 2.5 thousand policies! This is a great opportunity for someone who wants to utilise and develop their insurance knowledge and truly make a difference.

Key objectives & responsibilities will include:

Providing comprehensive customer service to meet the insurance needs of our clients Checking policy documentation for accuracy and forwarding to clients or liaising with insurers Negotiating and inviting renewal of allocated client's policies, ensuring all Client records reflect the current risk on cover at all-time including accuracy of sums insured, perils, excesses, extensions and exclusions. Dealing with and processing mid-term adjustments Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday /absence. Liaising with Claims department over claims queries and reports Creating all invoices and relevant credit notes for New Business, Renewals, Mid-Term Adjustments etc in line with the Broking Manual and Company Procedures

About you

To join us as a Personal Lines Account Handler, you will ideally have insurance experience, and the ability to build good working relationships both internally and externally.


You'll also be or have:

Excellent communication and organisational skills Good IT skills Have a team player mindset

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays Auto enrolment into our excellent pension scheme (5% employer matched contribution) Flex-benefits- A range of flexible benefits to choose from, that are most important to you Group Life Assurance cover 3 months Maternity, Paternity & Adoption leave all fully paid Professional qualification study support relevant to your role and career Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc. Holiday purchase scheme- up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.


Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over 650m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.


We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.


And that is why you should join us!


Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.