Job Description

Who are we?
Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Located in Branksome Poole, Highworth Insurance is part of the Howden Insurance Group. We're looking for people to come and join our growing team of Insurance professionals.
Purpose: As a Renewals Consultant operating in a regulated industry, your role will be diverse and fast paced. You will be working within the non-standard and single article Insurance broking market. You will be responsible for speaking with our customers proving excellent customer service and taking them through the renewal journey with the objective being to renew the policy.
Working with a panel of Insurers you will be required to problem solve and identify solutions as part of the client renewal process. We really care about our clients and pride ourselves on client experience and client retention, this role will see you learning the complexities of broking in a technical market.
Key Activity:

• Providing an excellent advice and customer experience to existing clients
• Effectively communicating with clients throughout the renewals journey
• Negotiate terms and pricing to meet customer needs and business objectives.
• Adhering to core compliance and regulations in line with FCA requirements
• Managing a pipeline of existing clients in a timely proactive manner.
• Liaising and building relationships with Underwriters and Insurers.
• Processing policy adjustments and changes.
• Maintaining accurate records of all customer interactions via the CRM systems.

Competencies:

• Insurance background is preferred but not essential.

• Confident and professional
• Adaptable
• Problem solving and Prioritisation.
• Excellent organisation and time management skills
• Ability to multitask and to manage own time effectively.
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team.

Training and support:
As an advised brokerage we are looking to create Insurance experts. Full training will be provided with ongoing support. We encourage the take up of Insurance qualifications and expect all employees to complete the CERT CII Insurance qualification within the first 2 years of service.
Additional benefits include:

• Critical Illness Cover
• Cycle to Work Scheme
• Employee Assistance Programme (EAP)
• Group Life Assurance
• Group Income Protection
• Insurance Discounts
• Mental Health First Aiders
• Staff Introduction Bonus

Christmas and Summer parties
What do we offer in return?
A career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we're looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent

Skills Required