Job Description

OTE 34,000 - 40,000 annually including monthly bonuses.

We are expanding our leadership team and are pleased to offer two exciting opportunities for experienced insurance professionals to join us as

Team Managers within our Sales and Renewals teams.

These roles are pivotal in driving service excellence, operational efficiency, and strong underwriting outcomes across two key areas of the business.

1. Team Manager - Taxi New Business

About the Role

As Team Manager for our Taxi New Business team, you will lead a specialist function responsible for managing new enquiries, delivering high-quality customer service, and driving conversion within this rapidly growing sector. With a strong focus on underwriting quality and relationship-building, you will support both your team and the wider business in delivering exceptional results.

Key Responsibilities

Lead, coach, and develop the Taxi New Business team to achieve sales, service, and quality targets. Manage daily workflow to ensure quotes, referrals, and documentation are processed efficiently and accurately. Provide ongoing coaching to build product expertise, sales capability, and compliance confidence. Act as the escalation point for complex cases and underwriting conversations. Monitor performance and implement initiatives to improve conversion and customer experience. Develop and maintain strong relationships with insurers to support trading success.

2. Team Manager - Renewals / Personal Lines

About the Role

This role oversees our Renewals and Personal Lines team, ensuring efficient processing of renewals, new business and MTAs across a broad portfolio. You will champion retention, regulatory compliance, and outstanding client care, while supporting the ongoing development of the team.

Key Responsibilities

Lead and support the Renewals/Personal Lines team to deliver excellent retention and customer service. Manage renewal invites, rebrokes, and customer communications with accuracy and timeliness. Support team members with product knowledge, system skills, and compliant client interactions. Handle escalated queries and provide expertise on complex or non-standard risks. Track KPIs, monitor service quality, and ensure regulatory compliance. Identify and drive improvements in efficiency, cross-selling, and overall customer experience.

About You

We are looking for motivated leaders who can inspire and develop high-performing teams. You will be:

A confident and supportive leader with experience coaching or mentoring others. Knowledgeable in insurance processes, customer service best practice, and regulatory requirements. Highly organised, proactive, and capable of managing multiple priorities. An excellent communicator who can influence, motivate, and foster strong working relationships. Committed to continuous improvement and team success.

Essential Experience

Insurance broking experience within a relevant environment (taxi, motor, personal lines, or similar). Proven ability to mentor, guide, or support colleagues. Strong understanding of FCA requirements.

Desirable

Previous supervisory or leadership experience. CII qualifications or a willingness to work towards them.
Job Type: Full-time

Pay: 28,000.00-34,000.00 per year

Benefits:

Casual dress Company events Company pension Employee discount Free parking On-site parking Referral programme
Work Location: In person