Job Description

Job description

We are looking for an experienced Claims Advisor to work with the Ingeni Claims & Administration team to act as the first point of contact for incoming claims calls & emails.

The Role

Reporting directly into the Claims Manager.

The main responsibilities of the role are:

To take calls from clients about initial and/or ongoing claims.

To assess policy holder requirements against the terms and conditions of the policy.

Understand and apply knowledge of multiple clients and product schemes.

Answer incoming calls promptly and within SLAs, always providing the highest level of customer service.

To always represent the client and the business professionally.

Obtain claims information from providers to substantiate claims decision/treatment.

Liaising with our panel of authorised repairers to facilitate repair claims

General claims administration

The Person

An excellent communicator with previous experience in a customer service-related role

The ability to be empathetic towards our customers, supporting them through a difficult period whilst making their claim journey easy for them and building their loyalty

A good fact finder - you will ask the right questions at the right time to get the customer's claim processed in the most efficient way

Meticulous and detail orientated - checking facts and asking questions will enable you to weigh up information and make accurate decisions about the claim

Knowledge of insurance products / financial services would be great, but not essential

Skills and experience

Any customer service/retail or administration experience considered as well as those with a claims background and/or graduates looking for their first career move

Clear and confident telephone manner

Good ability within administration (paperwork/PC work etc)

Organised and confident with a good attention to detail

Understanding of claims handling/management an advantage

Proficiency in Microsoft packages. Word/Teams/PowerPoint/Excel

Motor Industry / Finance / Warranty / General Insurance claims experience is a significant advantage

The Company

Ingeni has been established for 20 years. Starting life as a motor F and I consultancy business and evolving into an industry leading compliance support partner and General Insurance product partner.

Ingeni works with many vehicle retailers and manufacturers to bring protection via General Insurance and Warranty products; offering marketing leading compliance support with the ability to offer Authorised representative status for our partners if appropriate, easy-to-use platforms; and high-quality customer services and with outstanding customer outcomes.

The Package

Competitive Basic salary and pension contribution

Eligibility for annual performance bonus

Company Health Care Plan available

Apply Now

Please send your CV to becki.martin@ingeni.co.uk. No agencies, please.

Job Types: Full-time, Permanent

Pay: 25,600.00 per year

Benefits:

Casual dress Company pension Free parking On-site parking Private medical insurance
Schedule:

Day shift Monday to Friday No weekends
Work Location: In person