Job Description

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Client Manager - Financial Institutions / Financial Services
Do you have a strategic approach when dealing with clients?
Are you interested in working with some of the UK's largest Financial Institutions?
Aon has a Client Manager role in its London-based Financial Services team as day-to-day liaison with Financial Services clients!
This is a hybrid role with flexibility to work virtually and from our flagship London office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like

• Collaborating with colleagues to deliver client results, meeting with clients to understand their needs, and proactively dealing with the day-to-day risk requirements your clients have. You will be expected to understand the needs of multinational clients and manage global programmes.
• Delivery of business results against financial and operational metrics, meeting new, retention, and rollover targets as well as seeking opportunities across other solution lines to increase Aon penetration. Use standard methodology to scale better outcomes for clients and actively share within the business.
• Project management is a core skill for this role. You will lead and coordinate multi-region projects and global program renewals, ensuring seamless execution, clear communication, and timely delivery.
• Constant development of Aon IQ - through formal training and knowledge sharing in addition to participation in Client Planning, maintains proven understanding of all Aon services and ensures that the client understands the full value delivered.
• Delivery of the Aon Client Methodology consistently for each client or where relevant in collaboration with the ECG. Applies Aon standards, including bringing all key collaborators at Aon and the Client together for deep strategy and execution of our commitments and plans. AAV - pricing and value; rollover.
• Communicates effectively and gives/receives feedback to continually elevate the success of the team.
• Ability to act on feedback to ensure appropriate remediation plans can be delivered.
• You will leverage your established network to deliver the best solutions for clients.

How this opportunity is different
This is an opportunity to work within an established team at one of the market leading brokers focusing on the wider FI sector. The pool of solution line expertise across a variety of areas of risk transfer at your disposal is unique. The emphasis on collaboration to deliver unmatched results makes this an exciting opportunity.
A client owner for a portfolio of FI accounts, this role is accountable for managing day-to-day relationships with clients and working with Directors to deliver distinctive client experiences. You will actively support the FSG Leadership team to build and deliver on its core priorities such as growth lever plans, DAU delivery, governance, best practice client service delivery, and market/broking engagement.
Skills and experience that will lead to success

• Experience:Extensive experience managing large, complex, and multinational accounts within the insurance industry.
• Project Management:Demonstrated ability to lead and deliver complex projects as a core professional skill.
• Proactive Approach:Ability to quickly understand and anticipate client needs
• Client Handling:Ability to build and maintain client relationships .
• Communication:Strong and transparent communicator who can build trust and credibility at all levels.
• Collaboration:Ability to motivate and work with teams across functions and levels.
• Resourceful:Skilled at navigating large organisations to find answers and solutions efficiently.
• Industry IQ:Knowledge and experience of the insurance industry, preferably dealing with Financial Institutions.

How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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Skills Required