Job Description

The role

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Role title Insurance Customer Service Advisor - Full Time

NFU Mutual Causeway Agency

Salary (dependant on experience)

Full Time,

Permanent Contract

Location: Ballymoney

Monday to Friday 9am -5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Causeway Agency.

About the role:

Based in Ballymoney, we are a forward-thinking team who provide a first-class service to our ever-increasing portfolio of diverse business and personal clients in the insurance, financial services and risk management sectors.

The role shall be to ensure that all documentation is dealt with in meticulous detail in an orderly and timely fashion in keeping with a highly regulated industry. Provide quotes for all insurance products we offer, discuss mid-term changes and secure renewals.



This is an exciting opportunity to join a well-respected agency of NFU Mutual, with the opportunity for future development within our business. Our aim is to grow and support our staff in their careers, rather than offer just a job. If you are looking to develop and progress, please contact us.

About you:

The successful candidates must have the following:

Ability to multi-task Good organisational skills Be prompt, reliable and trustworthy Excellent communicator both written and verbally Problem solver with a pro-active attitude Enjoy working in a team and on your own

Qualifications required:

Minimum - 5 GCSE's (or equivalent) with Maths and English at Grade C Please clearly state all individual qualifications on your application

Our commitment to you:

Professional, hardworking yet supportive and friendly environment, with a strong team ethos and ethical practices Long-term career development opportunities Competitive salary (negotiable depending on experience) Pension Contributions 20 days holiday per annum (plus bank holidays)

Benefits

Permanent Health cover scheme offered to the successful candidate

Please apply in writing with CV and covering letter to: victoria_Thompson@nfumutual.co.uk

Closing date for all applications: 4th December 2025 5pm.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.