Job Description

The role

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Insurance Customer Service Advisor

Circa 28,000 Salary (dependant on experience)

Full Time position,

Permanent Contract

Location: Burntwood /Middleton

Monday to Friday 9 until 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.

About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.



An exciting opportunity has now arisen within the Lichfield & Atherstone Agency.

About the role:

Key Responsibilities:

Handle general customer enquiries

Process insurance policy alterations and renewals

Cross-sell new NFU Mutual insurance policies

Introduce and promote NFU Mutual's range of Financial Services products

Manage all general office and policy administration

Provide support for key account customers and manage related calls

About you:

We are looking for individuals who are passionate about delivering outstanding customer service and have a desire to develop in the insurance industry. You'll need excellent communication and relationship-building skills to thrive in this role. About you:



Proven customer service experience

Good interpersonal and communication skills

A strong ability to build relationships with customers

Insurance experience is desirable, but not essential

Office experience is essential

I.T. literacy is essential (minimum Grade C in GCSE Maths and English or equivalent)

Our commitment to you:

Comprehensive Training and development opportunities

Benefits

25 days holiday per annum plus bank holidays



Company pensions and private medical insurance



Casual dress and company events



Please apply in writing with CV and covering letter to: iris_meredith@nfumutual.co.uk - telephone 01543271378

Closing date for all applications: 24th October 2025.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.