Insurance Customer Service And Renewal Adviser

Glasgow, United Kingdom

Job Description

Dynamic Insurance Customer Service and Renewal AdviserWe are a leading taxi insurance provider based in Glasgow, Edinburgh, Dundee, Liverpool and Manchester. Due to continued success we are currently looking for a high quality Customer Service and Renewal adviser to join an already outstanding team based in our Glasgow office.The Job;You will be working for an exceptionally successful company that provides a range of Taxi insurance products. As a Customer Service and Renewal Adviser you will be the first point of telephone and face to face contact for our customers.What you will do

  • Make our customers feel special as you answer their queries and understand their insurance needs
  • Expertly guide customers through our policies and keep their records up-to-date
  • Make various changes to policies to ensure insurance cover is effective
  • Take inbound calls and make outbound calls to existing customers in order to service their needs
  • Deal with all associated paperwork in an organised and methodical manner
  • Keep your product and industry knowledge relevant
  • Adhere to FCA rules and guidelines
What you need to bring:
  • A friendly, approachable manner that callers can feel as soon as you answer the phone to them
  • Ability to listen to the requirements of our clients and identify their needs
  • The ability to negotiate and handle sensitive issues
  • An organised approach to your work and the ability to prioritise
  • IT Literacy and the ability to adapt to new systems and processes.
  • A real team focus and willingness to work together to achieve shared goals
In return we offer:
  • A great basic Salary plus monthly bonus plan
  • 22 days holiday, accruing a further service day for each year after 2 years continuous service, up to a maximum of 24 days
  • Pension Plan after probationary period
  • A fantastic culture and welcoming environment to work in
  • Real career progression
Skills and experience required:
  • Minimum 1-year insurance experience
  • Excellent IT skills
  • Previous insurance experience
  • Attention to detail
  • Excellent telephone manner
  • Target driven and motivated
This is an excellent opportunity for a highly motivated Customer Service and Renewal adviser to join our expanding team. We are looking to hold interviews immediately with a view to the successful candidate joining our team as soon as possible.Expected start date: 03/05/2021Job Types: Full-time, PermanentSalary: 17,000.00-20,000.00 per yearAdditional pay:
  • Bonus scheme
Schedule:
  • Monday to Friday
Education:
  • GCSE or equivalent (preferred)
Experience:
  • Insurance: 2 years (required)
Work remotely:
  • No
COVID-19 precaution(s):
  • Remote interview process
  • Sanitisation, disinfection or cleaning procedures in place

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Job Detail

  • Job Id
    JD1659187
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Glasgow, United Kingdom
  • Education
    Not mentioned