Job Description

About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.


We are a dynamic Financial Management & Insurance Services Team responsible for providing a diverse range of functions to drive the Council to fulfil its transformational journey. We deliver the full range of risk management and insurance services to facilitate effective delivery of services to support the people of Coventry and deliver projects which are redefining the infrastructure of the city.


The organisation has a high expectation of our service, and we will continue to support and develop our staff to have the skills to deliver a quality service.


What is the job role?

Are you passionate about protecting public services? Coventry is an ambitious City, and we are looking for an Operational Manager with the drive to lead our Insurance Section.


The individual will be responsible for the following key areas:

Insurance Ensuring that the Council's portfolio of insurances meets its needs. Providing insurance advice to colleagues throughout the Council, including to Legal and Procurement colleagues. Claims Being the lead on the Council's response to all types of insurance claims. Managing a small team of claims handlers. Working with finance colleagues and external advisors to ensure that the Council holds the correct levels of provisions and reserves for claims. Risk Management Facilitating regular reviews of the Council's Corporate Risk Register, which includes writing reports for and presenting them to the Council's Leadership Board and the Audit and Procurement Committee. Providing support to service areas as they monitor and review their risk registers. Providing operational risk management advice to managers.

Who are we looking for?
A qualified insurance professional (Chartered Insurance Institute) Able to work strategically with various stakeholders, building constructive working relationships both internally and externally with Councillors, Directors, Service Managers, Barristers, Solicitors, Loss Adjusters, and external claims handlers. An enthusiastic individual who can lead insurance and risk within an operationally diverse organisation. Has experience of working for or with local authorities

We value and respect the diversity of our team and aim to recruit a workforce which reflects our diverse communities. Currently within our operational management team, women and people from minority ethnic backgrounds are under-represented and as a result we would like to encourage women and people from minority ethnic backgrounds to apply for this post.


We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who are neuro diverse.


If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme

- As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

Members of the Armed Forces and veterans Are currently in care or have previously been in care If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.


Interview date(s): Monday 15th September 2025


About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.



At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.


To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.


If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies


Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.


Our Values are:


Open and fair: We are fair, open, and transparent. Nurture and develop: We help and encourage everyone to be their best and do their best. Engage and empower: We talk and listen to others, working together as one. Create and innovate: We embrace new ways of working to continuously improve. Own and be accountable: We work together to deliver the best services for our residents. * Value and respect: We put diversity and inclusion at the heart of all we do.