Job Description

Insurance Officer

Salary: 31,490 - 33,147

Location: Ealing office base with hybrid working.

Contract: Permanent, 35 hours per week

DBS check required: Basic

About us

We're a UK housing association committed to a new vision - providing homes people love to live in.


With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.


Our 70,000 customers have diverse backgrounds and levels of income and we're here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.


We're also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Role Overview

We are looking for an

Insurance Officer

to join our dedicated Governance and Compliance department. The key purpose of this role is to support the group's insurance programme in the management and handling of claims and related tasks. This role will also be tasked with ensuring that all claims are correctly logged, captured and up to date.

Key responsibilities:

Insurance/ Claims Handling

Contribute to and assist in the development of the insurance programme as part of the Group's financial strategy Record & log all insurable events correctly onto the group's insurance claims database Manage claims for all insured covers in accordance with internal processes Ensure that all claims are up to date in time for monthly and quarterly reporting cycles Collate, review and evaluate all evidence and supporting information in order to inform liability decisions Analyse all supporting data to determine appropriate and fair settlements where liability has been conceded Issue monthly and Quarterly claims reports Attend regular claim review meetings to ensure that matters are correctly investigated Oversee the allocation and/ or response to all correspondence relating to claims or other insurance matters and queries

Customer Service

Resolve internal and external customer queries promptly, including liaison with the A2Dominion operational teams, residents, insurers, loss adjusters, solicitors and other 3rd parties as required Support the development and delivery of staff training

Risk Management

Support the management of insurance databases as required Assist in identifying claim trends and suggesting risk mitigation techniques Assist in influencing change to ensure that the organisations remains robust and able to defend claims Support the implementation and monitoring of insurance related and risk

Financial

Present claims for denial/ settlement and settle claims in line with internal procedures Monitor the cost of claims, under excess claims and associated costs Ensure correct allocation of claim costs

More about you

Educated to GCSE level or equivalent in Math's and English (Grades A- C)
Holding or working towards insurance qualifications or certified training Experience working with both internal and external customers Proven experience working within an insurance role with knowledge of casualty and property claims ideally from an in-house role, broker or insurer Technical experience with policy documents and wordings Able to communicate verbally and in writing to a high standard of literacy IT skills, intermediate to advanced level of Microsoft Word, Excel, Outlook and power point

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.


We offer a wide range of staff benefits. For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.


We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.


Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.


If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

actively look to attract and recruit disabled people provide a fully inclusive and accessible recruitment process offer an interview to disabled applicants who meet the minimum criteria for the job be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.

A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us."


Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.